Mr T had a new denture made. He was unhappy with the fit.
What happened
Mr T complained to his dentist about the fit and taste of his denture. The dentist adjusted the denture and gave advice on how to deal with the taste.
Mr T remained dissatisfied and asked for a refund, which the dentist declined to provide, but did offer to make further adjustments to the denture.
What we found
We did not uphold the complaint.
The dentist acted reasonably, and it was appropriate to have declined to provide a refund. We explained to Mr T that new dentures often need to be adjusted.
Health or Parliamentary
Health
Organisations we investigated
A dental practice
Location
West Sussex
Complainants' concerns
?
Not applicable
Result
Not applicable