Our vision and values

Our vision is a voice for improvement in public services through the provision of an independent, impartial and fair complaints handling service, as an internationally respected public services ombudsman.

Our values

Our values are core to what we stand for. They have been developed in close consultation with our staff and all those who use our service so we all have a shared understanding about the type of ombudsman service we want to be.

Our values shape our behaviour, both as an organisation and as individuals, and incorporate the Ombudsman's Principles. These are:

Independence, fairness, excellence, transparency

Independence

We have integrity and impartiality in all decision-making.

Fairness

We are respectful, inclusive and fair.

Excellence

We are committed to high standards, and are open to change and improvement.

Transparency

We are open, honest and constructive.