Our vision is to be an independent, impartial and fair complaint handling service with an exceptional user experience that harnesses the power of complaints to help improve public services.
Our values
Our values are core to what we stand for. They have been developed in close consultation with our staff and all those who use our service so we all have a shared understanding about the type of ombudsman service we want to be.
Our values shape our behaviour, both as an organisation and as individuals, and incorporate the Ombudsman's Principles. These are:
Independence
We have integrity and impartiality in all decision-making.
Fairness
We are respectful, inclusive and fair.
Excellence
We are committed to high standards, and are open to change and improvement.
Transparency
We are open, honest and constructive.