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Ombudsman reform

We want to see changes in how public ombudsman services operate so they work better for citizens, Parliament and taxpayers.

Following a public consultation, the Government published its draft Public Service Ombudsman Bill to modernise the complaints service. The draft legislation sets out in detail measures to establish a new Public Service Ombudsman to make sure that anyone who makes a justified complaint can expect a rapid, effective remedy and that their voice will be heard.

We welcome the draft legislation and believe that it delivers the core principles necessary for a new Public Service Ombudsman to be successfully implemented. We do, however, have some thoughts on how the draft Bill could be further improved before its introduction into Parliament. Our joint response with the Local Government and Social Care Ombudsman sets out where we think the proposed legislation could be strengthened further.


We will continue to work with the Government and Parliament to explore any legislative opportunities to take forward this reform.