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Ombudsman Rob Behrens comments on the report released today by the Care Quality Commission (CQC) which assesses health care and social care in England. The report found that the health and care system is in gridlock, with long delays and...

Commenting on the findings of the East Kent NHS inquiry into the avoidable deaths of at least 45 babies, Ombudsman Rob Behrens said: "The Kirkup investigation makes distressing reading. It has only been a few months since the Ockenden report...

How central Government handles complaints about services will be transformed by new Complaint Standards unveiled today by the public services watchdog. The UK Central Government Complaint Standards have been developed by the Parliamentary and Health Service Ombudsman (PHSO), in collaboration...

Communication failures by the DVLA about what a campervan is leave people confused. This is a failure of DVLA’s role, according to the national Ombudsman. The Parliamentary and Health Services Ombudsman (PHSO) investigated two cases brought by people who converted...

Those most likely to have used the NHS during the pandemic are least likely to have complained if they were unhappy with the service, according to a new survey. The survey by the Parliamentary and Health Service Ombudsman (PHSO) found...