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Failures in communication caused lost income for sea bass fishers
We also recommended that MMO should apologise to Complainant D and Complainant V and should review the learning from each case to improve its services. MMO have ...
A review into the quality of NHS complaints investigations
Four out of five of the cases we reviewed were investigated as patient safety incidents as opposed to serious incidents. As an Ombudsman's service, we believe ...
Service Model Policy and Guidance: main guidance Version 23
The Parliamentary and Health Service Ombudsman's casework process is summarised in the Service Model. This guidance provides information about how our casework ...
digital, data and technology strategy
To be a leading digital Ombudsman: We'll provide an easy to use digital ... The pandemic accelerated the move to digital services, with the Consumer Digital Index ...
An investigation into HS2's failure to communicate with a family ...
May 26, 2021 ... The Ombudsman's Principles of Good Administration, Principles of Good ... conscious ICA reviews were conducted at the public expense and ...
Listening and Learning: the Ombudsman's review of complaint ...
Oct 17, 2011 ... proposals calling for more reliable, meaningful and comparable ... and poor communication. 1. The number of complaints reported on is ...
The Ombudsman's Annual report and accounts 2024 to 2025
Jul 10, 2025 ... We have also continued to monitor the Government's response to our investigation into the Department for Work and Pensions' communication of ...
The Ombudsman's Casework Report 2019
Mar 3, 2020 ... Complainant G then reported that Person E was unable to leave the house and would not communicate. ... The Ombudsman will continue to review and.
Women's State Pension Age: Our findings on the Department for ...
Jul 19, 2021 ... Health Service Ombudsman). In this case we are acting in our capacity as. Parliamentary Ombudsman. 8. The powers of the Parliamentary ...
Hospital treatment delay led to avoidable death of man with disabilities
Dec 10, 2025 ... ... communication and record-keeping, and missed ... It is more than a decade since the Ombudsman first reviewed the poor reliability ...