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10 results - Parliamentary and Health Service Ombudsman (PHSO)
Feb 3, 2022 ... o 24% of MPs surveyed said they don't know how they feel about the removal of the MP filter. This suggests there is a lack of understanding ...
Barriers to complaining: what happens when a complaint comes to ...
Dec 8, 2023 ... ... MP filter). This was found to be time consuming, challenging and sometimes impossible. Understanding our role and the complaint process. Only ...
Mr William Wragg MP Chair, Public Administration and ...
Jan 5, 2022 ... (PHSO), known as the "MP filter". This would allow citizens to make a complaint unimpeded to PHSO in respect of all complaints about ...
Objective one: improving access to our service
... MP approval before bringing a complaint to us (also known as the MP filter). This was found to be time consuming, challenging and sometimes impossible.
Independent study calls for Ombudsman to have greater powers
Nov 12, 2018 ... ... MP filter'. This current restriction requires people to take complaints about government services to their MP before they go to the Ombudsman.
Parliamentary and Health Service Ombudsman (PHSO) (doc)
o 24% of MPs surveyed said they do not know how they feel about the removal of the MP filter. This suggests there is a lack of understanding about the options ...