Search Results

309 results

1 in 5 mental health patients don't feel safe in NHS care ...

Feb 19, 2020 ... Almost 70% of people said they had not been told how to complain by NHS staff. ... survey supports what we see too frequently in our casework.

Annual Report 2018-19: A year of milestones in service improvements

Jul 19, 2019 ... I am delighted that these initiatives have together resulted in a staff survey engagement score that is now above the benchmark for high ...

Our strategy 2018-21

Investment in our staff will have equipped them to deliver a high quality casework service, while changing our organisational culture, with our staff survey ...

The Ombudsman's Annual Report and Accounts 2020-2021

Jul 19, 2021 ... In 2020, 73% of our workforce responded to our annual staff survey. Employee engagement is the extent to which employees feel positive about ...

Our strategy 2018-21 - Delivering an exemplary ombudsman service

Investment in our staff will have equipped them to deliver a high quality casework service, while changing our organisational culture, with our staff survey ...

Creating a Service Charter for the Parliamentary and Health Service ...

This chapter addresses these three stages by incorporating data from the first two surveys, customer interviews, panel and staff meetings, and workshops with ...

1 Q3 BOARD MEETING 26 January 2016 Minutes (agreed by Chair)

Jan 26, 2016 ... Given the positive feedback line managers received in the staff survey, the Board stressed that there was an opportunity to develop and.

The Ombudsman's annual report and accounts 2022 to 2023

Jul 19, 2023 ... In 2022, 78% of the workforce responded to the annual staff survey. Employee engagement is the extent to which employees feel positive about ...

Value for Money Study

Nov 12, 2018 ... improving staff survey results.40 In particular, staff members were unanimous in their praise of the Ombudsman and the Chief Executive and ...

Women's State Pension age: our findings on the Department for ...

Jul 19, 2021 ... And we have seen a ministerial submission from December 2007 that says a recent staff survey showed some awareness of pension reform amongst ...