Case summaries

These short, anonymised stories show the profound impact that failures in public services can have on the lives of individuals and their families.

Please note we have not published any new case summaries on this page since 2015. We are currently working on a project to publish most of our case summaries online by 2021. Until then, you can find a selection of more recent case summaries here.


Health cases only
GP practice gave wrong advice on how to escalate a complaint about it
Summary 1102 |
Mrs A complained about the GP Practice's failure to diagnose and treat her urinary tract infection (UTI) in a reasonable time, and about the attitude of her GP. She also complained about the accuracy of her medical records, about the Practice's complaint handling and its failure to learn from her complaint.