News

Many older people are afraid to raise the alarm when something goes wrong in their care and worry about what will happen to them if they do, according to a new report published today. The report, called Breaking down the...

The Cabinet Office has published its response to the consultation to create a single public services ombudsman for England. The Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO) jointly said: The current complaint system is far too...

Parliamentary and Health Service Ombudsman, Julie Mellor, said: Most nurses and midwives work very hard to provide the best possible care for patients but there is still a worrying variation in the quality of maternity care across the NHS. 'Our...

Nearly three quarters of hospital investigations into complaints about avoidable harm and death claimed there were no failings in the care given, despite the Parliamentary and Health Service Ombudsman's investigations of the same incidents uncovering serious failings. The wide-ranging review...

A small, tight-knit community was denied the chance to stay together due to a catalogue of errors by HS2 Ltd, an investigation by the Parliamentary and Health Service Ombudsman has found. A group of six families, from Staffordshire, whose homes...