Radio Ombudsman podcast

Radio Ombudsman is our regular podcast featuring conversations on a range of topics such as NHS investigations, good complaint handling and improving public services. Hosted by Ombudsman Rob Behrens, it aims to generate lively discussion and interesting ideas.

Radio Ombudsman #2: The challenges of being an Ombudsman

Local Government and Social Care Ombudsman, Michael King, and Parliamentary and Health Service Ombudsman, Rob Behrens, have a frank and open discussion about the challenges facing their organisations, ways of learning from each other and ombudsman reform.

You can also read the transcript for this podcast or download a pdf (408KB).

Radio Ombudsman #1: How can the NHS and the PHSO get better at learning from mistakes?

A candid discussion with photographer, father and patient safety campaigner Scott Morrish about how the NHS can create a just, learning culture and what the Ombudsman needs to do to improve its service.

You can also read the transcript for this podcast or download a pdf (340 KB).

Please share our podcasts widely and let us know what you think by leaving a review or comment on SoundCloud, or tweet us @PHSOmbudsman.

Future podcasts

We will be inviting a wide range of guests with important, interesting ideas and experiences to join us for future podcasts.

We record our next podcast in March. Sarah Barclay, Founder of the Medical Mediation Foundation will join us to discuss approaches to mediation and dispute resolution. Tweet your questions with #RadioOmbuds, DM @PHSOmbudsman or email

Please follow us on SoundCloud for updates.