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Radio Ombudsman podcast

Radio Ombudsman is our regular podcast featuring conversations on a range of topics such as NHS investigations, good complaint handling and improving public services. Hosted by Ombudsman Rob Behrens, it aims to generate lively discussion and interesting ideas.


Radio Ombudsman #6: Making the NHS safer for patients

Rob Behrens talks to patient safety campaigner James Titcombe, whose son Joshua sadly died at Furness General Hospital nine days after his birth.

In this frank and honest exchange, James shares his personal experience of bringing his case to the Ombudsman. Rob and James reflect on how patient safety has improved since, and how James’ experience has helped bring about crucial changes to process and culture in both the NHS and the PHSO.

You can also read the transcript for this podcast or download a pdf (122 KB).


Radio Ombudsman #5: What it takes to be an effective Ombudsman

Parliamentary and Health Service Ombudsman, Rob Behrens talks to European Ombudsman, Emily O’Reilly about what it takes to be an effective ombudsman from a European perspective.

Rob and Emily cover a range of topics from the different levels of power at an ombudsman’s disposal to the importance of impartiality and dignity in decision making. They also discuss their roles as ombudsmen in relation to Brexit.

You can also read the transcript for this podcast or download a pdf (446 KB).


Radio Ombudsman #4: The transformation of the Care Quality Commission

Sir David Behan, outgoing Chief Executive of the Care Quality Commission, talks to Rob Behrens about how he turned the organisation around, sharing valuable learning on the core elements of a successful transformation programme.

He also shares his thoughts on the big issues facing health and social care, and offers advice for young people starting out in their public service careers.

You can also read the transcript for this podcast or download a pdf (414 KB).


Radio Ombudsman #3: Approaches to mediation and dispute resolution

Rob Behrens in conversation with Sarah Barclay, Founder of the Medical Mediation Foundation, Co-Director of the Evelina Resolution Project and HSJ NHS Innovator award winner. Drawing on her many years of expertise in this field, Sarah helps us understand how mediation can be used more effectively in the health service alongside adjudication.

You can also read the transcript for this podcast or download a pdf (134 KB).


Radio Ombudsman #2: The challenges of being an Ombudsman

Local Government and Social Care Ombudsman, Michael King, and Parliamentary and Health Service Ombudsman, Rob Behrens, have a frank and open discussion about the challenges facing their organisations, ways of learning from each other and ombudsman reform.

You can also read the transcript for this podcast or download a pdf (408KB).


Radio Ombudsman #1: How can the NHS and the PHSO get better at learning from mistakes?

A candid discussion with photographer, father and patient safety campaigner Scott Morrish about how the NHS can create a just, learning culture and what the Ombudsman needs to do to improve its service.

You can also read the transcript for this podcast or download a pdf (340 KB).


Please share our podcasts widely and let us know what you think by leaving a review or comment on SoundCloud or iTunes, or tweet us @PHSOmbudsman.

Future podcasts

We will be inviting a wide range of guests with important, interesting ideas and experiences to join us for future podcasts. Please follow us on SoundCloud or subscribe on iTunes for updates.