Our strategy 2018-21: Delivering an exemplary ombudsman service
16 April 2018
Our new strategy sets out our vision to be an exemplary public services ombudsman.
Corporate publications
Publications
Maintaining momentum: driving improvements in mental health care
15 March 2018
This report highlights failings in NHS mental healthcare services, and the devastating human impact on patients and their families. The findings provide fresh impetus to deliver on the Five Year Forward View.
Reports about NHS
Performance against our Service Charter 2017/18 Quarter 3 (October to December)
9 March 2018
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2017.
Corporate publications
Performance against our Service Charter 2017-18 Quarter 2 (July to September 2017)
19 December 2017
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from July to September 2017.
Corporate publications
Ignoring the alarms: How NHS eating disorder services are failing patients
8 December 2017
Report of an investigation that found that Averil Hart's tragic death from anorexia would have been avoided if the NHS had cared for her appropriately. The report highlights 5 areas of focus to improve eating disorder services.
Reports about NHS
Complaints about UK government departments and agencies, and some UK public organisations 2016-17
3 December 2017
Reports about government
A report of investigations into complaints about Access to Work
25 October 2017
Reports about government
Performance against our Service Charter 2017-18 Quarter 1 (April to June 2017)
6 October 2017
Corporate publications
Survey of Gransnet members on hospital care and treatment of an older relative
17 August 2017
These are the findings from our survey of 602 Gransnet members on the care and treatment of an older relative in hospital and their experiences of complaining to the NHS. The survey ran on the Gransnet website between 6 February and 14 March 2017.
Research
Annual report 2016-17
18 July 2017
Our 2016-17 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications