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The Ombudsman's first open meeting
Nov 30, 2017 ... He implored both the NHS and the Ombudsman to make trustworthiness their goal. Dr Kirkup shared his experience as an independent ...
British attitudes need to change on talking about death to support ...
Mar 14, 2024 ... The Ombudsman recommended the Trust write to Sally-Rose to acknowledge the failings in communication, apologise for the distress caused, and ...
What should have happened – the relevant standards
Women's State Pension age: our findings on the Department for Work and Pensions' communication of changes ... Help us improve www.ombudsman.org.uk. How do you ...
Doctors told man with terminal illness that he would be okay
Dec 4, 2025 ... ... honesty within the NHS. Rebecca Hilsenrath KC (Hon), Chief ... Help us improve www.ombudsman.org.uk. How do you think we could make ...
The Art of the Ombudsman: leadership through international crisis
At the forefront of all communications, the Ombudsman's mission and vision is placed front and centre. ... Email: phso.enquiries@ombudsman.org.uk www.ombudsman.
Women's State Pension Age: Our findings on the Department for ...
Jul 19, 2021 ... Any enquiries regarding this publication should be sent to us at phso.enquiries@ombudsman.org.uk. ... broader communications strategy and its ...
An investigation into HS2's failure to communicate with a family ...
Dec 6, 2018 ... them to be treated with respect, honesty and fairness. Among other ... Email: phso.enquiries@ombudsman.org.uk www.ombudsman.org.uk.
Make Complaints Count: Complaint Standards Framework webinar
Sep 10, 2020 ... Which is exciting and it would be the first ombudsman in the UK to do that, we think. And we have plans set out in our new strategy that we ...
Spotlight on sepsis: your stories, your rights
Oct 24, 2023 ... It is the responsibility of NHS leadership to build this environment of honesty and accountability. ... Email: phso.enquiries@ombudsman.org.uk www ...
How can the NHS and the PHSO get better at learning from mistakes?
This is a transcript of the first episode of our Radio Ombudsman podcast.Parliamentary and Health Service Ombudsman Rob Behrens talks to photographer, ...