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Jul 10, 2012 ... This report, my first as Parliamentary and Health Service. Ombudsman, describes the work of a precious public institution – one that has the ...

Staff surveys · Unreasonable behaviour policy · Strategic plans and annual reports · Report by the National Audit Office · Our strategy 2022 to 2025 ... Annex D ...

Staff surveys · Strategic plans and annual reports · Report by the National ... Our strategy 2022 to 2025 · Our strategy 2025 to 2026 · Performance against ...

Dec 18, 2014 ... ... report on action to improve procurement committed to in the Governance Statement of our Annual Report and Accounts 2013-2014. Both the Audit ...

Mar 25, 2021 ... The information provided in the PHSO annual report on the outcomes of enquiries and complaints should be made more transparent.

Our 2019-20 Annual Report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about ...

Our first annual Ombudsman's Casework Report includes information on cases we closed in 2019 about the NHS in England, UK government departments and other ...

Sep 29, 2016 ... 1.1 The Chair welcomed members present. 1.2 The decision to lay the draft PHSO Annual Report and Accounts late in the year and continuing work ...

Jul 24, 2024 ... ... 2024 and shows the decisions we made at each stage in the process. For further information see the Ombudsman's Annual report 2023 to 2024.

May 9, 2024 ... Around 44% of the complainants surveyed by PHSO report that they have a disability. This is significantly above the population average of. 17.7% ...