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Capturing and reporting on learning from complaints
All NHS organisations, and those that deliver NHS services, must submit an annual return of data on written complaints they have received. These returns are ...
| Parliamentary and Health Service Ombudsman (PHSO)
The Ombudsman's annual report and accounts 2022 to 2023 (pdf). Jul 19, 2023 ... Gifts and hospitality. PHSO staff are required to report the offer or receipt ...
| Parliamentary and Health Service Ombudsman (PHSO)
Staff surveys · Unreasonable behaviour policy · Strategic plans and annual reports · Report by the National Audit Office · Gender pay gap report · Our strategy ...
Capturing and reporting on learning from complaints | Parliamentary ...
The Treasury's Managing Public Money gives guidance on how UK Central Government should handle remedy. Cabinet Office guidance on preparing annual reports and ...
Approved Minutes of the Board Extraordinary meeting held at 11:00 ...
Jul 7, 2021 ... Rob Behrens introduced all present to the meeting to approve the annual report and accounts for 2020-21. 1.2. Amanda Amroliwala wished to place ...
Sample title
Jul 15, 2024 ... A report on compliance with all aspects of the. Governance Framework is scrutinised annually by the Audit and Risk Assurance Committee. In 2023.
Capturing and reporting on learning from complaints
Cabinet Office guidance on preparing annual reports and accounts gives advice on specific reporting requirements for complaints as part of an annual report.
DRAFT – MINUTES OF THE PHSO ADVISORY BOARD MEETING
Jun 13, 2013 ... Audit Committee's consideration of the PHSO 2012/13 Annual Report &. Resource Accounts. 2.1 Sir Jon Shortridge stated that the Audit ...
Evaluation | Parliamentary and Health Service Ombudsman (PHSO)
We will continue to evaluate the success of our one-year strategy based on existing operational metrics, as reported in our annual report and accounts.
First annual casework report shows variety of complaints we see ...
Mar 5, 2020 ... The variety of complaints in the report, from delays in receiving child maintenance payments to sea bass fishing licences, show that public ...