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Capturing and reporting on learning from complaints

Cabinet Office guidance on preparing annual reports and accounts gives advice on specific reporting requirements for complaints as part of an annual report.

Approved Minutes of the Board Extraordinary meeting held at 11:05 ...

Jul 9, 2020 ... 3.5. Alan Graham advised that it was the recommendation of ARAC that the Board approve the 2019/20 Annual Report and Accounts, and that the ...

1 EXTRAORDINARY BOARD MEETING 7 JULY 2017 Minutes

Jul 7, 2017 ... Report and Accounts for signature. 4. ANNUAL REPORT AND ACCOUNTS 2016/17 AND AUDIT COMPLETION. REPORT. 4.1. Sir Jon Shortridge advised that he ...

What we achieved in 2022-23 | Parliamentary and Health Service ...

This is an extract from our Annual report 2022-23. The information below sets out our key achievements for the year, the first year of the new 2022-25 ...

PHSO A4 letterheaded Millbank January 2019

Sep 10, 2020 ... The PHSO should also include casework assurance scores against the Service Charter in its Annual Report. (Paragraph 40). We are committed to ...

Gender pay gap report | Parliamentary and Health Service ...

Gender pay gap report. All UK organisations with more than 250 ... Including our strategic plans and annual reports. Is the information on this ...

Consultation responses | Parliamentary and Health Service ...

Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information ...

The Board

Annual business plan and budget; Annual Report and Accounts; All non-pay expenditure above £500k whether a single item, over the life of a single contract or ...

| Parliamentary and Health Service Ombudsman (PHSO)

The Ombudsman's Annual Report and Accounts 2022 to 2023 (pdf). Jul 19, 2023 ... ... member of the Performance and Quality. Committee and Chair ... Board ...

1 EXTRAORDINARY BOARD MEETING 6 JULY 2018 Minutes ...

Jul 6, 2018 ... ii) Noted the Audit Risk and Assurance Committee Report 2017-18. 4 Annual Report and Accounts 2017-18 and National Audit Office Completion.