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Capturing and reporting on learning from complaints
There are clear processes in place to show how organisations do this and this information is included in their annual report. • Organisations take appropriate ...
Sample title
Jul 15, 2024 ... The financial reporting framework that has been applied in the preparation of the financial statements is applicable law and UK adopted.
Evaluation | Parliamentary and Health Service Ombudsman (PHSO)
We will continue to evaluate the success of our one-year strategy based on existing operational metrics, as reported in our annual report and accounts.
What we achieved in 2022-23 | Parliamentary and Health Service ...
This is an extract from our Annual report 2022-23. The information below sets out our key achievements for the year, the first year of the new 2022-25 ...
First annual casework report shows variety of complaints we see ...
Mar 5, 2020 ... The variety of complaints in the report, from delays in receiving child maintenance payments to sea bass fishing licences, show that public ...
Approved Minutes of the Extra-ordinary Board meeting held on 11 ...
Jul 11, 2019 ... The Board recorded their thanks to Richard Lord. PHSO Annual Report. 3.9. Alex Robertson outlined the changes that had been made to the Annual ...
1 EXTRAORDINARY BOARD MEETING 7 JULY 2017 Minutes
Jul 7, 2017 ... Report and Accounts for signature. 4. ANNUAL REPORT AND ACCOUNTS 2016/17 AND AUDIT COMPLETION. REPORT. 4.1. Sir Jon Shortridge advised that he ...
| Parliamentary and Health Service Ombudsman (PHSO)
PHSO Annual Report and Accounts 2016-17 (pdf). Jul 13, 2017 ... Together they explain the different things we have to consider when we look into a complaint ...
The Board
Annual business plan and budget; Annual Report and Accounts; All non-pay expenditure above £500k whether a single item, over the life of a single contract or ...
Approved Minutes of the Board Extraordinary meeting held at 11:05 ...
Jul 9, 2020 ... 3.5. Alan Graham advised that it was the recommendation of ARAC that the Board approve the 2019/20 Annual Report and Accounts, and that the ...