What about information that is not listed here?
Our disclosure log lists responses to questions we have previously been asked by the public under the Freedom of Information Act (FOI). If you cannot find the information you are looking for there or in any of the categories below, you can make a request under the Freedom of Information Act.
Find out more about making a Freedom of Information Act request.
You can find out more about your rights of access under the Freedom of Information Act from the Information Commissioner’s Office.
- About us
- Board and committees
- Board members
- Contact us
- Joint investigations with the Local Government Ombudsman
- Legislation which governs our work
- The Ombudsman
- Organisation chart, October 2026 [PDF 71KB], accessible organisation chart, October 2026 [PDF 138KB]
- Vision and values
- Gender pay gap report
- Pay scales [PDF 138KB]
- Annual report and accounts
- Business plans
- Procurement guide [PDF 235KB]
- Salary ranges are included in our Annual report
- Transparency data on spending
- Contracts register (this is an external website, you will need to search for our organisation)
- Finance Code [PDF 557KB]
- Scheme of Financial Delegation [PDF 498KB]
Casework
Employment policies
- Equality, diversity and inclusion policy [PDF 236KB]
- Recruitment policy [PDF 238KB]
- Recruitment privacy notice [PDF 220KB]
- Probationary policy [PDF 176KB]
Information and records management
- Acceptable use policy [PDF 344KB]
- AI ethics and transparency policy [PDF 291KB]
- Casework call recording policy [PDF 386KB]
- Cookies policy
- Data incident management policy [PDF 416KB]
- Data protection impact assessment procedure [PDF 311KB]
- Disclosing concerns about the health and safety of patients policy [PDF 242KB]
- Employee privacy notice [PDF 420KB]
- Information management policy [PDF 381KB]
- Information sharing protocol [PDF 587KB]
- Information promise
- Our privacy notice: what happens to the information you give us
- Retention schedule [PDF 453KB]
- Using our secure email service
Service delivery
- Environmental policy [PDF 193KB]
- Register of Board members Interests [PDF 244KB]
- Gift and hospitality register (April 2025) [PDF 77KB]