We publish a wide range of information about our work and on the subjects that we know are of interest to the public.
What about information that is not listed here?
If you can’t find the information you are looking for in any of the categories below, you can make a request under the Freedom of Information Act. Find out more about making a Freedom of Information Act request here.
You can find out more about your rights of access under the Freedom of Information Act from the Information Commissioner’s Office at www.ico.org.uk.
- About us
- Board and committees
- Board members
- Contact us
- Joint investigations with the Local Government Ombudsman
- Legislation which governs our work
- The Ombudsman
- Organisation chart (July 2019-2021)
- Vision and values
- Gender pay gap report
- Workforce information is included in our Annual Report
- Annual report and accounts
- Business plans
- Contracts over £25,000 (PDF 83KB)
- Procurement guide (PDF 343KB)
- Salary ranges are included in our Annual report and accounts
- Audit and Risk Assurance Committee
- The Board: terms of reference, minutes and committees
- Delegation scheme (including scheme of delegation for joint working cases) (PDF 244.71KB)
- Governance statement
- Our responses to other organisations’ consultations
Casework
Employment policies
- Anti-fraud and bribery policy
- Anti-fraud and bribery policy - response plan
- Capability policy
- Code of conduct
- Conflict of interest policy
- Dignity at work policy
- Disciplinary policy
- Equality and diversity policy
- Family leave policy
- Flexible working policy
- Grievance policy
- Healthy workforce policy
- Learning and development policy
- Leave and working hours policy
- Professional development policy
- Recruitment and appointments policy
- Relocation policy
- Whistleblowing policy
- Work experience policy
Information and records management
- Information asset register (Coming soon)
- Information promise
- Our privacy policy: what happens to the information you give us
- Records management policy
- Retention schedule
- Using our secure email service