We publish a wide range of information about our work and on the subjects that we know are of interest to the public.
What about information that is not listed here?
If you can’t find the information you are looking for in any of the categories below, you can make a request under the Freedom of Information Act. Find out more about making a Freedom of Information Act request here.
You can find out more about your rights of access under the Freedom of Information Act from the Information Commissioner’s Office at www.ico.org.uk.
- About us
- Board and committees
- Board members
- Contact us
- Joint investigations with the Local Government Ombudsman
- Legislation which governs our work
- The Ombudsman
- Organisation chart (May 2021 - PDF 93KB)
- Vision and values
- Gender pay gap report
- Workforce information is included in our Annual Report
- Annual report and accounts
- Business plans
- Contracts over £25,000 (PDF 83KB)
- Procurement guide (PDF 343KB)
- Salary ranges are included in our Annual report and accounts
- Audit and Risk Assurance Committee
- The Board: terms of reference, minutes and committees
- Delegation scheme (including scheme of delegation for joint working cases - PDF 245 KB)
- Governance statement
- Our responses to other organisations’ consultations
Casework
Employment policies
- Anti-fraud policy (PDF 165KB)
- Anti-fraud and bribery policy - response plan (PDF 29KB)
- Capability policy (PDF 431KB)
- Code of conduct (PDF 477KB)
- Conflict of interest policy (PDF 37KB)
- Dignity at work policy (PDF 54KB)
- Disciplinary policy (PDF 56KB)
- Equality and diversity policy (PDF 37KB)
- Family leave policy (PDF 92KB)
- Flexible working policy (PDF 462 KB)
- Grievance policy (PDF 43KB)
- Healthy workforce policy (PDF 75KB)
- Learning and development policy (PDF 259KB)
- Leave and working hours policy (PDF 884KB)
- Professional learning policy (PDF 1MB)
- Recruitment and appointments policy (PDF 47KB)
- Relocation policy (PDF 40KB)
- Whistleblowing policy (PDF 33KB)
Information and records management
- Cookies policy
- Data protection impact assessment procedure (PDF 406KB)
- Employee privacy notice (PDF 234KB)
- Information sharing protocol (PDF 638KB)
- Information asset register (coming soon)
- Information promise
- Our privacy policy: what happens to the information you give us
- Records management policy (PDF 69KB)
- Retention schedule (PDF 181KB)
- Social media policy (coming soon)
- Using our secure email service
Service delivery
- Acceptable use policy (PDF 551KB)
- Environmental policy (PDF 26KB)
- Health and safety policy (PDF 35KB)
- Register of Board members' interests (PDF 245KB)