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Jul 19, 2021 ... Finally, in March 2021, PHSO and the South African Health Ombuds reached a twinning agreement to improve complaint handling across both ...

Jul 15, 2022 ... Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about ...

Jul 19, 2021 ... Our 2020-2021 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical ...

Oct 3, 2022 ... Further details about how the engagement index score and other headline scores are calculated is outlined in the final page of this report.

Our new strategy sets out our vision to be an exemplary public services ombudsman. We will do this by providing an independent, impartial and fair complaints ...

Our mean pay gap is -2.73% and the median gap is 0%. As at the 31 March 2021, PHSO employed 441staff of which 59% were female and 41% male.

Mar 22, 2022 ... The results of 2021 PHSO's stakeholder surveys are based on responses from over 4000 members of the public, over 100 MPs and 36 external ...

Mar 30, 2023 ... Following the release of the NHS Complaint Standards in early 2021, we ran a pilot with several NHS organisations between 2021-22 to develop ...

Sep 5, 2022 ... ... Government Departments and other public services in 2021-22. The data shows the decision we made at each stage in our process. Casework process.

April to June 2021 performance statistics ... We investigate complaints about the NHS in England and UK government departments and their agencies. Enquiries.