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Oct 3, 2022 ... Further details about how the engagement index score and other headline scores are calculated is outlined in the final page of this report.

Jul 19, 2021 ... Finally, in March 2021, PHSO and the South African Health Ombuds reached a twinning agreement to improve complaint handling across both ...

Jul 15, 2022 ... Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and ...

April to June 2021 performance statistics · We received 8,329 enquiries, which was 149.8% more than this time last year. · We completed 171 detailed ...

Jul 19, 2021 ... Our 2020-2021 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information.

Mar 30, 2023 ... Following the release of the NHS Complaint Standards in early 2021, we ran a pilot with several NHS organisations between 2021-22 to develop ...

Our mean pay gap is -2.73% and the median gap is 0%. As at the 31 March 2021, PHSO employed 441staff of which 59% were female and 41% male.

Quality Standards results 2021/22 Quarter 4 (January to March 2022). The Quality Standards scores are mapped and compared with the Service Charter commitment ...

Mar 22, 2022 ... The results of 2021 PHSO's stakeholder surveys are based on responses from over 4000 members of the public, over 100 MPs and 36 external ...

The Quality Standards scores are mapped and compared with the Service Charter commitment scores, which include feedback from complainants and organisations we ...