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Jul 15, 2022 ... Our 2021-2022 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and ...

Sep 5, 2022 ... ... and other public services in 2021-22. The data shows the decision we made at each stage in our process. Casework process.

Quality Standards results 2021/22 Quarter 2 (July to September). The Quality Standards scores are mapped and compared with the Service Charter commitment scores ...

Jul 19, 2021 ... Finally, in March 2021, PHSO and the South African Health Ombuds reached a twinning agreement to improve complaint handling across both ...

April to June 2021 performance statistics ... We investigate complaints about the NHS in England and UK government departments and their agencies. Enquiries.

Here are the results of our 2021 staff engagement survey. Download the 2021 staff survey results presentation (PDF 413B). The annual staff survey is an ...

Oct 3, 2022 ... Further details about how the engagement index score and other headline scores are calculated is outlined in the final page of this report.

Quality Standards results 2021/22 Quarter 4 (January to March 2022). The Quality Standards scores are mapped and compared with the Service Charter commitment ...

The Quality Standards scores are mapped and compared with the Service Charter commitment scores, which include feedback from complainants and organisations we ...

Delivering an exemplary ombudsman service. Our new strategy sets out our vision to be an exemplary public services ombudsman. We will do this by providing ...