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Jul 19, 2021 ... Finally, in March 2021, PHSO and the South African Health Ombuds reached a twinning agreement to improve complaint handling across both ...

Oct 3, 2022 ... Further details about how the engagement index score and other headline scores are calculated is outlined in the final page of this report.

Jul 15, 2022 ... The Ombudsman's Annual Report and Accounts 2021 - 2022 ... Our 2021-2022 Annual report and Accounts give details of our performance over the past ...

Jul 19, 2021 ... Our 2020-2021 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical ...

April to June 2021 performance statistics · We received 8,329 enquiries, which was 149.8% more than this time last year. · We completed 171 detailed ...

Our new strategy sets out our vision to be an exemplary public services ombudsman. We will do this by providing an independent, impartial and fair complaints ...

The Quality Standards scores are mapped and compared with the Service Charter commitment scores, which include feedback from complainants and organisations we ...

Mar 30, 2023 ... NHS Complaint Standards: 2021-2022 pilot evaluation report ... Following the release of the NHS Complaint Standards in early 2021, we ran a pilot ...

Mar 22, 2022 ... The results of 2021 PHSO's stakeholder surveys are based on responses from over 4000 members of the public, over 100 MPs and 36 external ...

Jul 18, 2022 ... Throughout 2021-. 22, PHSO has exposed injustice through its casework and investigation reports. In July 2021 PHSO published. Unlocking ...