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The complaint. Complainants N and T complained that the DWP failed to communicate that the introduction of the new state pension system could have a negative ...

The complaints we see: communication Communication is critical to good care in all health settings, and particularly so in mental health services, ...

Jan 31, 2015 ... 'Clear, effective communication will help prevent many of the complaints we see about dental charging and will allow patients to make informed ...

Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act negatively affected ...

Effective and consistent communication with all those involved in a complaint Recommendations Sir Liam proposed that:

Organisation we investigated: Marine Management Organisation Date investigations closed: 26 August 2019 and 20 December 2019 The complaints Complainants D ...

Update on the handling of complaints about the communication of state pension age changes for women by the Parliamentary and Health Service Ombudsman.

Poor communication with the person who is dying, and those close to them, means there are uncertainties, unrealistic expectations, indecision about preferences, ...

Failure to communicate treatment options, what to expect and funeral information after miscarriage The complaint Miss O complained about the care and ...

Communication and making things better. Responses to complaints are shared. If something needs to be better, then this happens.