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DWP was aware the pension changes could negatively affect people with long periods of contracting out who were due to reach State Pension Age.

Communication is critical to good care in all health settings, and particularly so in mental health services, where an individual's decision making and ...

Poor communication with the person who is dying, and those close to them, means there are uncertainties, unrealistic expectations, indecision about preferences, ...

Failure to communicate treatment options, what to expect and funeral information after miscarriage The complaint Miss O complained about the care and ...

communication campaigns. It is therefore appropriate for us to consider DWP's broader communications strategy and its adequacy. 76. DWP told ...

Discharge from mental health services or transfers of care usually involves multiple teams and professionals. This means decision-making can be incredibly ...

Failure to communicate and follow national guidance The complaint Miss A complained about some of the care Barts Health NHS Trust gave her in 2020 during ...

Recommendations. Sir Liam proposed that: there should be greater contact and better communication with complainants, including sharing the qualifications and ...

Women tell us that they have experienced financial loss and a negative impact on their health, emotional well-being and domestic situations as a result of poor ...

The Trust failed to communicate with the care home and potentially Mrs M did not receive all the care she should have done after her discharge.