Search Results

DWP failed to make clear that some people could be worse off as a result of the pension reforms. This meant that some individuals were not aware that they might ...

Responses to complaints are shared. If something needs to be better, then this happens. A response to a complaint is says what happened, and what will be done ...

Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act negatively affected ...

communications failings and misunderstandings that lie at ... The second is about recognition of the importance of ongoing communication. Poor communication ...

There was poor communication between the first surgeon, the second surgeon and Mr S, and not all the specific details that Mr S ... Communications Officer | ...

communication was improved for future patients. We therefore, did not uphold ... Interim Head of External Communications (9 months fixed term ...

Follow the person's communication preferences and any reasonable adjustments that you have agreed to. • If you have any planned leave, share these dates in ...

Doctors did not communicate clearly with Mrs E about the complications she experienced. We also found failings in nursing care relating to poor communication, .

We are continuing to respond to enquiries from current complainants and accept new complaints about communication of changes in state pension age, and ...

Poor communication between hospital departments adds distress to patient who needed end of life care. Summary 665 | December 2014. Mr R complained on behalf ...