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DWP was aware the pension changes could negatively affect people with long periods of contracting out who were due to reach State Pension Age.

Poor communicaton Almost all the cases we looked at highlighted failings in communication: between clinician and patient, clinicians and families, ...

Failure to communicate treatment options, what to expect and funeral information after miscarriage The complaint Miss O complained about the care and ...

Communication is critical to good care in all health settings, and particularly so in mental health services, where an individual's decision making and ...

communication campaigns. It is therefore appropriate for us to consider DWP's broader communications strategy and its adequacy. 76. DWP told ...

Failure to communicate and follow national guidance The complaint Miss A complained about some of the care Barts Health NHS Trust gave her in 2020 during ...

Discharge from mental health services or transfers of care usually involves multiple teams and professionals. This means decision-making can be incredibly ...

Recommendations. Sir Liam proposed that: there should be greater contact and better communication with complainants, including sharing the qualifications and ...

Jul 19, 2021 ... communication campaigns. It is therefore appropriate for us to consider DWP's broader communications strategy and its adequacy. 76. DWP told ..

Update on the handling of complaints about the communication of state pension age changes for women by the Parliamentary and Health Service Ombudsman.