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Responses to complaints are shared. If something needs to be better, then this happens. A response to a complaint is says what happened, and what will be done ...

Jan 15, 2025 ... “Poor communication from Government departments damages trust in public services. “DWP has a history of failing to communicate pension policy .

Jan 31, 2015 ... Poor communication is at heart of many dental complaints, finds ombudsman ... The Parliamentary and Health Service Ombudsman is today urging ...

The High Court Judicial Review ruling. In October 2018, we issued a proposal to investigate a sample of complaints brought to us about the Department for Work ...

There was no evidence that this poor communication affected the treatment Ms B received but it meant that the Trust did not keep Ms B adequately informed, and ...

Mrs J complained that failures in communication meant that she did not know that her husband was dying and this led to him being admitted to hospital when ...

Dec 23, 2022 ... ... Affairs Committee (PACAC) with an update on our ongoing investigation into DWP's communication of changes to women's State Pension age.

MMO wrote to Complainant V to tell them that they had permission to fish for sea bass but that they could not use the hook and line method. Complainant V used ...

Dec 19, 2018 ... Further information. Contact Parliamentary and Health Service Ombudsman press office: Jeanette Ward, External Communications Manager Email: ...

The Trust had already acknowledged and remedied some lapses in its standard of communication and had taken action to learn from the complaint. Health or ...