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Communication and making things better | Parliamentary and Health ...
Responses to complaints are shared. If something needs to be better, then this happens. A response to a complaint is says what happened, and what will be done ...
| Parliamentary and Health Service Ombudsman (PHSO)
Jan 15, 2025 ... “Poor communication from Government departments damages trust in public services. “DWP has a history of failing to communicate pension policy .
Women's State Pension age: our findings on the Department for ...
We find that between 1995 and 2004, DWP's communication of changes to State Pension age reflected the standards we would expect it to meet. Accurate information ...
Appropriate investigations for cardiac symptoms let down by poor ...
There was no evidence that this poor communication affected the treatment Ms B received but it meant that the Trust did not keep Ms B adequately informed, and ...
Letter to William Wragg MP about our ongoing DWP investigation ...
Dec 23, 2022 ... ... Affairs Committee (PACAC) with an update on our ongoing investigation into DWP's communication of changes to women's State Pension age.
Poor communication meant dying man's wishes were not heard
Mrs J complained that failures in communication meant that she did not know that her husband was dying and this led to him being admitted to hospital when he ...
Poor communication by Trust | Parliamentary and Health Service ...
Poor communication by Trust ... Ms T complained that her mental health team left her confused when it poorly communicated to her about what support was in place ...
Faults in nursing, communication and complaint handling ...
Doctors did not communicate clearly with Mrs E about the complications she experienced. We also found failings in nursing care relating to poor communication, ...
| Parliamentary and Health Service Ombudsman (PHSO)
Jan 15, 2025 ... Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act ...
MP briefing on complaints about communication of changes to ...
The High Court Judicial Review ruling. In October 2018, we issued a proposal to investigate a sample of complaints brought to us about the Department for Work ...