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We are continuing to respond to enquiries from current complainants and accept new complaints about communication of changes in state pension age, and ...

Conversations that matter most: improving communication in end of life care · About us · Foreword from the Ombudsman · Executive summary · Introduction ...

This report uses evidence from our casework to show how communication shapes people's experiences of palliative and end of life care.

Conversations that matter most: improving communication in end of life care · About us · Foreword from the Ombudsman · Executive summary · Introduction ...

The aim was to ensure those with second state pensions and those with GMPs received roughly the same amount after they reached State Pension Age. This annual ...

Case study 2: Poor communication with a patient about his long-term prognosis and end of life wishes · Barriers to communicating well with patients: what we ...

Nowhere is strong communication more important than in the provision of end of life care. When systems and teams communicate well, patients are more likely to ...

... communication breaks down, the consequences can last a lifetime. Since 2020, we have investigated complaints about palliative and end of life care services ...

Our focus on communication. We know from our complaints and wider best practice how important it is for public services to communicate openly, empathetically ...

Miss A wanted the Trust to improve its service to make sure this does not happen to anyone else. She also wanted compensation. What we found. Staff did ...