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Nowhere is strong communication more important than in the provision of end of life care. When systems and teams communicate well, patients are more likely to ...

Case study 2: Poor communication with a patient about his long-term prognosis and end of life wishes What happened Mr Y was being treated for acute ...

Organisation we investigated: Driver and Vehicle Licensing Agency (DVLA) Date investigations closed: 27 March 2019 and 30 September 2019.

The aim was to ensure those with second state pensions and those with GMPs received roughly the same amount after they reached State Pension Age. This annual ...

... communication can fail during end of life care, and what needs to change. We have also drawn on insights from clinicians about the system changes required ...

Clinicians said this requires them to be mindful of cultural values and religious beliefs, and to carefully tailor their communication, drawing on emotional ...

Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act negatively affected ...

Oct 12, 2022 ... Communication failures by the DVLA about what a campervan is leave people confused. This is a failure of DVLA's role, according to the national ...

They handle disputes between consumers and communication companies that are signed up to their scheme. Communications and Internet Services Adjudication Scheme ...

What we found. The Trust failed to communicate with the care home and potentially Mrs M did not receive all the care she should have done after her discharge.