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Conversations that matter most: improving communication in end of life care · About us · Foreword from the Ombudsman · Executive summary · Introduction ...

Conversations that matter most: improving communication in end of life care · About us · Foreword from the Ombudsman · Executive summary · Introduction ...

We are continuing to respond to enquiries from current complainants and accept new complaints about communication of changes in state pension age, and ...

DWP was aware the pension changes could negatively affect people with long periods of contracting out who were due to reach State Pension Age.

Complainant M complained that it took DVLA too long to reach a decision about issuing them with a driving licence and did not consider the advice of ...

Communication with patients, including delayed or missed conversations about prognosis and poor discussion of preferences around family involvement.

Nowhere is strong communication more important than in the provision of end of life care. When systems and teams communicate well, patients are more likely to ...

Case study 2: Poor communication with a patient about his long-term prognosis and end of life wishes · Barriers to communicating well with patients: what we ...

Miss A wanted the Trust to improve its service to make sure this does not happen to anyone else. She also wanted compensation. What we found. Staff did ...

communication with patients; communication with families, friends and carers; communication between teams and across care settings. Each section includes case ...