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The Treatment Centre took steps to improve its communication about waiting times, so that other patients do not have a similar experience. The CCG apologised to ...

The Trust did not communicate well with Mr Ys family and did not explain the reasons why a do not attempt resuscitation (DNAR) order was in place. What happened.

Poor communication by UK Visas and Immigration · What happened · What we found · Putting it right. UKVI apologised to Mr L and allowed him to submit an ...

Poor care, communication and involvement of patient in her own care planning ... The patient complained about a lack of continuity in their mental health care, ...

Sep 27, 2021 ... We are the final stage for complaints about the NHS in England and public services delivered by the UK Government.

Doctors did not communicate clearly with Mrs E about the complications she experienced. We also found failings in nursing care relating to poor communication, ...

To help with this situation and make sure we can continue investigating your complaint, I propose that we make a communication agreement together. This is ...

This report tells you all about our new strategy. A strategy is a plan to make our services better and says what we need to do. Our strategy has 2 big ideas ...

May 26, 2021 ... This report is about how HS2 failed to properly engage and communicate with a complainant over the sale of their family home to make way for the ...

This was a shortcoming, but it was one Ofcom resolved when it told Mr N what had happened in a response to his complaint. We also found Ofcom's response to Mr ...