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Sep 19, 2017 ... We were set up by Parliament to provide an independent complaint handling service for complaints that have not been resolved by the NHS in ...

Mrs J complained that failures in communication meant that she did not ... communication was improved for future patients. We therefore, did not uphold ...

We upheld Ms T's complaint about Milton Keynes Primary Care Trust (PCT) because of poor communication. We also partly upheld her complaint about a GP practice.

Doctors did not communicate clearly with Mrs E about the complications she experienced. We also found failings in nursing care relating to poor communication, ...

We partly upheld this complaint. The Trust gave Mr K satisfactory medical care in early spring 2012, but doctors did not communicate adequately with other staff ...

More than half (65%) of these involved communication issues. We also found failings relating to diagnosis, aftercare and mental health support. These failings ...

Much of this is about good communication, to make sure you understand: the issues being complained about; the impact of the events; the outcome that the person ...

May 27, 2021 ... 'HS2 must properly engage with those affected by the new line, be open and transparent and follow the proper process to make sure this never ...

Poor communication and delays left people not knowing whether they could drive · Trust missed insulin dose, leading to diabetic ketoacidosis and heart attack.

Poor communication between staff and with patient led to loss of confidence in NHS care · What happened · What we found · Putting it right. The Trust prepared ...