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Sample letter: for proposing a communication agreement ... To help with this situation and make sure we can continue investigating your complaint, I propose that ...

In particular the family complained that the Liverpool care pathway had not been explained to them. They said that if it had been, they and Mr G would not have ...

Poor communication by Trust ... Ms T complained that her mental health team left her confused when it poorly communicated to her about what support was in place ...

Aug 2, 2021 ... Reflections on my first few months as Director of Strategy and Communications. By Rebecca Hilsenrath Parliamentary and Health Service ...

Poor communication and incorrect information from GP practice and PCT was distressing ... We upheld Ms T's complaint about Milton Keynes Primary Care Trust (PCT) ...

The GP made a clinical decision not to provide medication. This was not a failing. However, Mr M should have been informed of the decision by a member of staff ...

Cafcass failed to communicate effectively with the court, which caused frustration and confusion during the next hearing. Further, the Cafcass officer failed to ...

Sep 19, 2017 ... ... communication strategies and campaigns to engage our target audiences with the role and work of PHSO. Reporting to the Director of ...

The guide explains how to write a good final response to a complaint. It explains how to make clear in your final response.

However, it said that he would have been treated within the national 18–week rule guideline had he waited and not had the treatment done privately. The NHS ...