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Our focus on communication. We know from our complaints and wider best practice how important it is for public services to communicate openly, empathetically ...

This poor communication led to Mr O accidentally finding out that his cancer had spread. Mr O visited his GP to get help with managing his pain while waiting ...

Effective communication is a critical tool in preventing harm. This has been highlighted in a case where a child was left bleeding and in severe ... Clinical ...

Injustice relating to communicating State Pension age changes. We found that failings in DWP's communication about the 1995 Pensions Act negatively affected ...

Oct 12, 2022 ... Communication failures by the DVLA about what a campervan is leave people confused. This is a failure of DVLA's role, according to the national ...

Miss A wanted the Trust to improve its service to make sure this does not happen to anyone else. She also wanted compensation. What we found. Staff did ...

... communication can fail during end of life care, and what needs to change. We have also drawn on insights from clinicians about the system changes required ...

The Trust failed to communicate with the care home and potentially Mrs M did not receive all the care she should have done after her discharge.

Dec 23, 2022 ... ... ) with an update on our ongoing investigation into DWP's communication of changes to women's State Pension age.

Communications to develop and deliver creative and impactful communication strategies and campaigns. Failings in communication at rehabilitation hospital.