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Mrs A complained about her father's care and a delay in diagnosing sepsis because of a lack of investigation and poor communication. What happened. After a ...

We upheld or partly upheld 27 maternity complaints between 2020 and 2022. More than half (65%) of these involved communication issues. We also found failings ...

GP practice's poor communication caused inconvenience ... Mr M's GP Practice did not explain to him that it had stopped medication for his psoriasis. Mr M felt ...

Cafcass failed to communicate effectively with the court, which caused frustration and confusion during the next hearing. Further, the Cafcass officer failed to ...

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Case summaries: sharing people's stories These case summaries highlight some of the issues we have seen in complaints about accessible communication across ...

Sep 19, 2017 ... We were set up by Parliament to provide an independent complaint handling service for complaints that have not been resolved by the NHS in ...

Doctors did not communicate clearly with Mrs E about the complications she experienced. We also found failings in nursing care relating to poor communication, ...

It explains how to make clear in your final response: that you have understood the complaint and what the person wanted to achieve ...

Women's State Pension age: our findings on the Department for Work and Pensions' communication of changes · What should have happened – the relevant standards.