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As the regulator of the Lottery, the Gambling Commission did not have the power to resolve Mr G's consumer complaint or change the outcome. Although the ...

Mr E, a Polish national, did not get wrong advice from UK Visas and Immigration (UKVI) about applying for residency. But UKVI's poor communication about his ...

Jul 20, 2021 ... Women's State Pension age communications inadequate, Ombudsman finds ... The Parliamentary and Health Service Ombudsman (PHSO) has found failings ...

Jun 15, 2017 ... A key member of our senior leadership team, you will be at the heart of ensuring we deliver creative and effective communication strategies ...

The guide explains how to write a good final response to a complaint. It explains how to make clear in your final response.

What we found. The Trust gave the family inaccurate information about the pain relief it had given Mrs K's mother. The Trust acknowledged that its communication ...

However, it said that he would have been treated within the national 18–week rule guideline had he waited and not had the treatment done privately. The NHS ...

The Trust did not communicate well with Mr Ys family and did not explain the reasons why a do not attempt resuscitation (DNAR) order was in place. What happened.

Aug 7, 2017 ... We are seeking an experienced interim Head of External Communications to develop and deliver creative and impactful communication strategies and campaigns.

Mrs D said she believed poor care and treatment had led to her mother's avoidable death, and that poor communication denied the family the chance to prepare ...