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The Treatment Centre took steps to improve its communication about waiting times, so that other patients do not have a similar experience. The CCG apologised to ...

May 27, 2021 ... 'HS2 must properly engage with those affected by the new line, be open and transparent and follow the proper process to make sure this never ...

Poor communication by UK Visas and Immigration ... Mr L complained that UK Visas and Immigration (UKVI) should have granted him two years leave so that he could ...

What we found. The communication with Ms T was confusing and unhelpful. The GP Practice told her the PCT would not allow an exception to be made for her and the ...

The Trust did not communicate well with Mr Ys family and did not explain the reasons why a do not attempt resuscitation (DNAR) order was in place. What happened.

Jul 20, 2021 ... The investigation report has been laid before Parliament. It describes how DWP failed to make reasonable decisions based on the information ...

To help with this situation and make sure we can continue investigating your complaint, I propose that we make a communication agreement together. This is ...

Sep 19, 2017 ... We were set up by Parliament to provide an independent complaint handling service for complaints that have not been resolved by the NHS in ...

Trust's poor communication and Council's failure to make appropriate sick leave arrangements led to anxiety and distress. Summary 889 | March 2015. Mrs A ...

Mrs B's husband, Mr B, complained about the care and treatment she received from her GP practice towards the end of her life.