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Aug 8, 2022 ... Set the strategic direction for the PHSO media team and provide leadership in its delivery. • Provide expert strategic media handling and ...

Much of this is about good communication, to make sure you understand: the issues being complained about; the impact of the events; the outcome that the person ...

We partly upheld the complaint. There was poor communication between the first surgeon, the second surgeon and Mr S, and not all the specific details that Mr S ...

Jun 15, 2022 ... The Senior External Communications Manager has responsibility for managing the PHSO's relationship with media. They lead a small team that responds to all ...

They also complained about the Trust's poor communication and complaint handling. What happened. Ms B had a medical history of schizotypal personality disorder ...

What we found. There were no failings in the hospital's care and treatment of Mrs A. Medical and nursing staff recognised that she was seriously unwell. Sadly, ...

Poor communication and delays left people not knowing whether they could drive · Trust missed insulin dose, leading to diabetic ketoacidosis and heart attack.

Poor communication by the Gambling Commission when it dealt with a complaint about the National Lottery ... Mr G complained about delays and lack of action by the ...

Jul 20, 2021 ... Women's State Pension age communications inadequate, Ombudsman finds ... The Parliamentary and Health Service Ombudsman (PHSO) has found failings ...

Mar 21, 2024 ... DWP failed to adequately communicate changes to Women's State Pension age ... A comprehensive investigation by the Parliamentary and Health ...