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Much of this is about good communication, to make sure you understand: the issues being complained about; the impact of the events; the outcome that the person ...

Aug 8, 2022 ... Set the strategic direction for the PHSO media team and provide leadership in its delivery. • Provide expert strategic media handling and ...

Poor communication and delays left people not knowing whether they could drive · Trust missed insulin dose, leading to diabetic ketoacidosis and heart attack.

Trust acted to improve communication shortfalls ... Mr S complained about the care and treatment his wife received before she died, as well as the way staff ...

Ofcom had not decided it would not deal with Mr N in the future. However, it had not told Mr N when it had completed its investigation of his latest concerns.

Jul 20, 2021 ... Women's State Pension age communications inadequate, Ombudsman finds ... The Parliamentary and Health Service Ombudsman (PHSO) has found failings ...

– poor communication is an important element in our complaints on end of life care. It is clear that healthcare professionals do not always have the open and ...

Jun 15, 2022 ... The Senior External Communications Manager has responsibility for managing the PHSO's relationship with media. They lead a small team that responds to all ...

Failings in communication at rehabilitation hospital ... Ms B's partner, Mr K, suffered a cardiac arrest and had a brain injury that meant he needed ...

Mar 21, 2024 ... DWP failed to adequately communicate changes to Women's State Pension age ... A comprehensive investigation by the Parliamentary and Health ...