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Women's State Pension age communications inadequate ...
Jul 20, 2021 ... The Ombudsman received a significant number of complaints about the way this was communicated by DWP. Many women said that they were not aware ...
Poor communication about waiting times for surgery
The Treatment Centre took steps to improve its communication about waiting times, so that other patients do not have a similar experience. The CCG apologised to ...
Ofcom resolved its communication shortcoming
What happened. Mr N's hobby is amateur radio. He reported interference to his radio to Ofcom, and it investigated. Mr N was unhappy about the way Ofcom had ...
Sample letter: for proposing a communication agreement
To help with this situation and make sure we can continue investigating your complaint, I propose that we make a communication agreement together. This is ...
Writing and communicating your final response
It explains how to make clear in your final response: that you have understood the complaint and what the person wanted to achieve ...
Communication problems between GP practice and pharmacy
There were problems with repeat prescriptions. The practice explained that this was a communication problem with a local pharmacy but it did not give Mr B an ...
Inadequate communication with patient with colonic cancer
The Trust has acknowledged and apologised for the poor communication with Mr M. Health or Parliamentary. Health. Organisations we investigated. Airedale NHS ...
Trust's poor communication led to a distressing labour and delivery
Ms R's second labour and delivery were problematic and distressing because the Trust did not communicate well or give adequate pain relief.
HS2 Ltd failed to properly communicate and engage with family ...
May 27, 2021 ... 'HS2 must properly engage with those affected by the new line, be open and transparent and follow the proper process to make sure this never ...
Communication failings in patient's end–of–life care
What we found. The Trust gave the family inaccurate information about the pain relief it had given Mrs K's mother. The Trust acknowledged that its communication ...