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A closer look: clarifying the complaint and explaining the process

Follow the person's communication preferences and any reasonable adjustments that you have agreed to. • If you have any planned leave, share these dates in ...

​Improving quality to deliver a better service | Parliamentary and ...

Jul 20, 2016 ... ... communications failings and misunderstandings that lie at ... The second is about recognition of the importance of ongoing communication.

Poor care, communication and involvement of patient in her own ...

The patient's care lacked continuity and they were not fully involved in their care planning. The Trust did not recognise these failings during local resolution ...

| Parliamentary and Health Service Ombudsman (PHSO)

Gender reassignment operation delayed because of poor communication. Summary 1051 | August 2015. Poor communication between surgeons led to delay of several ...

Trust did not fully assess man's suitability to donate kidney to wife ...

Communication of changes to inflation of state pensions · Delay in returning passport meant missed holiday · Delayed diagnosis of HIV resulted in pneumonia and ...

Trust's poor communication led to delays in physiotherapy

Ms B had treatment for a road traffic accident injury. But she suffered ongoing pain and delays in arranging follow-up appointments and physiotherapy.

Communication problems between GP practice and pharmacy

Communication problems between GP practice and pharmacy · What happened · What we found · Putting it right. The practice acknowledged the identified ...

Senior External Communications Manager | Parliamentary and ...

Aug 8, 2022 ... Provide expert strategic media handling and communications advice to the Chair and other senior members of staff, including how to manage and ...

Ofcom resolved its communication shortcoming

Ofcom resolved its communication shortcoming ... Ofcom failed to tell Mr N when it had finished investigating his concerns, but resolved this when he later ...

British Embassy failed to support and protect a person detained ...

Complainant R also complained about the lack of communication from the Embassy during their detention. Complainant R said the Embassy did not respond to ...