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There was poor communication between the first surgeon, the second surgeon and Mr S, and not all the specific details that Mr S discussed with them were ...

Trust acted to improve communication shortfalls ... Mr S complained about the care and treatment his wife received before she died, as well as the way staff ...

Staff examined her and found she was in labour. She was transferred to the labour ward, where staff removed the cervical suture. The consultant obstetrician ...

Mr L complained that UK Visas and Immigration (UKVI) should have granted him two years leave so that he could meet the necessary level of knowledge of ...

Jul 20, 2020 ... A case we have investigated found the Ministry of Justice failed to properly communicate with a member of the public about a potential local ...

However, it acknowledged that staff failed to communicate just how unwell Mrs A was and that staff did not discuss the plan for a do not attempt resuscitation ...

May 26, 2021 ... This report highlights the importance of proper engagement and communication by all government bodies with members of the public. Being open and ...

Sep 19, 2017 ... We were set up by Parliament to provide an independent complaint handling service for complaints that have not been resolved by the NHS in ...

We upheld or partly upheld 27 maternity complaints between 2020 and 2022. More than half (65%) of these involved communication issues. We also found failings ...

Jun 15, 2022 ... We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other ...