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What happened. Mrs N sought approval for a surgical procedure not normally funded by NHS Halton and St Helens (the PCT). The letter setting out the PCT's ...

... communication. What happened. Mrs N's mother, Mrs R, was admitted to hospital with a fractured hip after a fall at home. She had surgery to repair the ...

Mr E, a Polish national, did not get wrong advice from UK Visas and Immigration (UKVI) about applying for residency. But UKVI's poor communication about his ...

Communication problems between GP practice and pharmacy · What happened · What we found · Putting it right. The practice acknowledged the identified ...

Trust failed to recognise poor communication with a patient and her family ... We found that the Trust had eventually recognised the flaws in its communication ...

Jun 26, 2018 ... You will work across both external and internal communications to support the team in promoting our service, engaging our staff, and protecting ...

Trust's poor communication and Council's failure to make appropriate sick leave arrangements led to anxiety and distress · What happened · What we found.

Jan 15, 2025 ... “Poor communication from Government departments damages trust in public services. “DWP has a history of failing to communicate pension policy ...

Complaints about communication of changes to women's state pension age · Government organisations we can investigate · How we can help with complaints about ...

HMCTS's poor communication with man in his nineties about bailiff visits ... Mr A complained that HM Courts & Tribunals Service (HMCTS) sent bailiffs to the wrong ...