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The Trust also apologised for the poor complaint handling and paid Mrs B £750. Health or Parliamentary. Health. Organisations we investigated. Royal Berkshire ...

This includes complaints about healthcare from a private company that has been paid for by the NHS,. • UK government departments and some other UK public.

The dentist told Mrs W that she needed private treatment because the tools used in NHS treatment would not be good enough. Mrs W complained shortly afterwards ...

Mr L complained about how long it took for him to receive effective dental care in prison. Private treatment sought after unnecessary delays. Summary 393 | ...

Unfortunately we cannot look at complaints about financial services. You should contact the following organisations for advice. For banking, insurance and ...

What to do before you come to us · Complain for change · What we can and can't help with · Complaints about communication of changes to women's state pension age ...

Our conclusions and recommendations It is clear that older people can find it hard to know how to raise a concern or a complaint and feel less confident to ...

What standards and regulations are relevant to this guide? The way healthcare organisations must communicate about how to complain is governed by a range of ...

As a result, she said, she paid for private dental work that could have been given as NHS treatment. Mrs J wanted a financial remedy, an apology and an ...

Breaking down the barriers: Older people and complaints about health care ... The recommendations we make at the end of an investigation not only focus on putting ...