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Carrying out the investigation
What the Complaint Standards say · What the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (Reg 13, para 7) ...
Complaints about multiple service areas or organisations
The Local Authority Social Services and National Health Service Complaints (England) ... investigations, fitness to practise referrals, inquests, private ...
The complaints we see: diagnosis and failure to treat
The case of Ms J shows the importance of considering and treating a physical illness when someone is in a mental health setting and the terrible consequences ...
What we can and can't help with | Parliamentary and Health Service ...
private healthcare unless it was funded by the NHS. You can find a list of organisations we can't investigate on this page. If we can't look at your complaint, ...
Mother paid for private autistic spectrum disorder diagnosis to avoid ...
Parliamentary and Health Service Ombudsman. MenuClick to open menu. Search. Search. Home · Making a complaint · What to do before you come to us · What we can ...
The complaints we see: dignity and human rights
Patients who use mental health services should be treated with dignity at all times, particularly so in times of crisis, when an individual's illness may ...
Good leadership and complaints
Parliamentary and Health Service Ombudsman. MenuClick to open ... It's important to look more widely when dealing with individual concerns and complaints.
Episode one: Rebecca Hilsenrath
Paula Sussex, Parliamentary and Health Service Ombudsman | Making Complaints Count ... But also thinking about the individual impact on the individual responses ...
Ombudsman reveals wide range of public service failures across ...
Oct 22, 2015 ... The report is a snapshot of 192 case summaries of the 1,075 investigations of unresolved complaints the Parliamentary and Health Service ...
Gas, electricity and water
Unfortunately we cannot look at complaints about utility companies, for example gas, electricity and water companies. Please contact the following ...