Search Results

144 results

| Parliamentary and Health Service Ombudsman (PHSO)

programme design. 19.6 Ruth Sawtell said that she was ... agreed, a full list of all Board and Committee dates will be issued, together.

| Parliamentary and Health Service Ombudsman (PHSO)

Was that an accident or a design? ... Finally, a barrister's training helps you analyse evidence, to find out what the evidence is, put it all together and use ...

Good complaint handling | Parliamentary and Health Service ...

Before you send your final response to the complainant, make sure it is as good a response as you would like to receive yourself. ... Designing good together: ...

My expectations for raising concerns and complaints

The vision also builds on previous work by PHSO into NHS complaint handling, the results of which can be found in the publication Designing Good. Together ( ...

CLASSIFICATION Message from Helen Dear Colleagues I'm aware ...

Jan 29, 2013 ... functions are grouped together in a different way and therefore some ... The design provides a shorter term focus on designing and driving ...

Complaints about multiple organisations | Parliamentary and Health ...

For example, a concern that could be addressed through a complaint or a combined serious incident investigation. This guide is one of the Good complaint ...

Recommendations | Parliamentary and Health Service Ombudsman ...

... design this training alongside doctors. ... We recognise acute liaison nurses' roles in care as a golden thread holding several of these recommendations together.

Complaint Standards: Partner organisations | Parliamentary and ...

A group of organisations across the health and care sector in England worked together to help create the Complaint Standards' design and content.

The Parliamentary Ombudsman's review of government complaint ...

to design good together in the interests of ... 2 Parliamentary and Health Service Ombudsman, Designing good together: transforming hospital complaint handling.

Hi Are you able to give a response to our letter in the near future ...

Jun 2, 2014 ... PHSO users/ customers in the design and piloting of any new – perhaps online - ... Good Administration together with a Code of Good.