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Aug 25, 2013 ... How people and organisations deal with it determines whether the individual receives justice, and whether the organisation learns from what went wrong.

This report is about the third piece of research which brought together patients, complainants, carers and NHS staff to participate in a two-day workshop on the ...

Designing good together: transforming hospital complaint handling. 25 August ... The NHS provides a great service for thousands of people every day. But ... | ...

The NHS Hospital. Complaints System: A case for urgent treatment? • NHS Governance of. Complaints Handling. • Designing Good Together:. Hi ...

Our tailored online information for MPs and their constituency staff, together with a dedicated telephone line ... ... Our report Designing Good Together, ...

This best practice is encouraging and shows the benefits of co-designing resources. ... a golden thread holding several of these recommendations together.

Design effective reporting on how the Standards are being embedded ... managing patient safety incidents must work closely together to align their approaches.

Was that an accident or a design? Sir Robert Francis: Very little in my life has ... Of course, we work very closely together, but that is a 'Monty Python' ...

collapsed due to a combination of her blood pressure medication and having ... but this was good luck rather than design. Putting it right. The Trust ...

collapsed due to a combination of her blood pressure medication and having ... but this was good luck rather than design. Putting it right. The Trust ... 1 PHSO ...