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Aug 25, 2013 ... How people and organisations deal with it determines whether the individual receives justice, and whether the organisation learns from what went wrong.

This report is about the third piece of research which brought together patients, complainants, carers and NHS staff to participate in a two-day workshop on the ...

to design good together in the interests of ... 2 Parliamentary and Health Service Ombudsman, Designing good together: transforming hospital complaint handling.

designing a compensation scheme is no different from designing other services. ... ... together to help create the Complaint Standards' design and ...

worked together on a number of previous complaints, met professionally but ... This best practice is encouraging and shows the benefits of co-designing resources.

Together with a researcher I have: • Reviewed 100 cases: 30 were selected ... We are designing our new complaints handling process with a clearer risk ...

It also enables senior leaders to come together regularly to ... We've been working in partnership to design a set of Complaint Standards for NHS staff.

Designing good together: transforming hospital complaint handling (pdf). We hope that the spirit of this collaboration will inspire others to work together ...

(pdf). The Commission refused to do this, but it helped Mr C to design a compromise ... Giving Mr A the two drugs together could ...

... a joint letter of complaint. Each Trust ... Designing good together: transforming hospital complaint handling (pdf). Staff who have been complained against ...