Search Results

Aug 25, 2013 ... For the overwhelming majority of people, their experience of care in the NHS is very positive and greatly valued. But things can go wrong.

Designing good together: transforming hospital complaint handling (pdf). NHS staff member. 'A general principle would be fostering a culture of communication ..

This report is about the third piece of research which brought together patients, complainants, carers and NHS staff to participate in a two-day workshop on the ...

Designing good together: transforming hospital complaint handling. 25 August ... The NHS provides a great service for thousands of people every day. But ...

to design good together in the interests of ... 2 Parliamentary and Health Service Ombudsman, Designing good together: transforming hospital complaint handling.

PHSO formed a working group to co-design a. Complaint Standards Framework ... Our report Designing Good Together, published in 2013, was the result of ...

Design effective reporting on how the Standards are being embedded ... managing patient safety incidents must work closely together to align their approaches.

Jul 18, 2018 ... Together they explain the different things we consider when we look into a complaint, ... or error, design and perform audit procedures ...

Jan 12, 2022 ... designing a compensation scheme is no different from designing other services. ... Taken together, that amounts, in our view, to a ...

Jul 15, 2024 ... By working together, we can achieve great things. Gill Kilpatrick ... I design procedures in line with my responsibilities, outlined ...