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This report is about the third piece of research which brought together patients, complainants, carers and NHS staff to participate in a two-day workshop on the ...

Aug 25, 2013 ... Designing good together: transforming hospital complaint handling ... For the overwhelming majority of people, their experience of care in the NHS ...

Designing good together: transforming hospital complaint handling (pdf). of . ... Contractor needed to consider the design and ... worked together on a ...

Designing good together: transforming hospital complaint handling. 25 August ... The NHS provides a great service for thousands of people every day. But ...

I received a resolution in a time period that was ... contribute to the design of what 'good' looks like. ... The collaboration of everyone working together to ...

It also enables senior leaders to come together regularly to oversee ... We've been working in partnership to design a set of Complaint Standards for NHS staff.

together as a single organisation. However, they ... Communication and involvement are central to a good ... • design and deliver a mandatory ... https ...

designing a compensation scheme is no different from designing other services. ... Taken together, that amounts, in our view, to a significant ... https ...

An avoidable death of a three-year-old child from sepsis (pdf). together in a co-ordinated way, in order to minimise duplication and ensure ... designing the ...

worked together to help create the Complaint Standards' design and content. Building on the good practice that already exists, they provide a consistent ...