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My expectations
It demonstrates the powerful contribution that users of services can make when they have the opportunity to contribute to the design of what 'good' looks like.
Sample title
Jul 15, 2024 ... One of the key things I have learned is that the only way to improve is by having great people. By working together, we can achieve great things ...
Report on an investigation into complaints about High Speed Two ...
Nov 26, 2015 ... The families' preferred option was for the whole community to be relocated together to a new site. ... recommendations into the design using a.
Transcript of Radio Ombudsman #19: Sir Robert Francis on why ...
Was that an accident or a design? Sir Robert Francis: Very little in my life has ... Of course, we work very closely together, but that is a 'Monty Python'.
Make Complaints Count webinar on the Complaint Standards ...
Sep 18, 2020 ... Q: Is there a workspace on the NHS Futures platform for the Framework? A: We will look into this further to see how we can work together via ...
Transcript of Radio Ombudsman podcast #5 Emily O'Reilly ...
own design. My editors tended not to care when or where I worked, or ... I think it was a good speech, it brought together a lot of my thinking and I ...
PACAC's follow-up to PHSO report 'Ignoring the Alarms' Inquiry
2.3 Averil's family also had to fight to get answers from organisations that had failed to work together to establish what had happened and provide a co- ...
Breaking down the barriers
Through a combination of personal testimonies from focus groups with older people, information from a national survey we conducted, and evidence from our ...
An investigation into the Department for Work and Pensions ...
Jan 12, 2022 ... designing a compensation scheme is no different from designing other services. ... Taken together, that amounts, in our view, to a ...
The Ombudsman's annual report and accounts 2022 to 2023
Jul 19, 2023 ... A combined total is therefore displayed for 2018-. 19 and 2019-20. **This includes complaints already being worked on and complaints waiting to ...