Search Results

143 results

Business Plan 2016-17

All key financial processes fully documented and brought together in a Finance Manual. Performance management arrangements in place, which provides ...

Listen, support, respond: tips for handling complaints and concerns

Together, you should agree who will lead on a response and let the complainant know which organisation will be responding to their concerns. If you need to ...

PROCUREMENT INVESTIGATION September 2014

Sep 13, 2014 ... ... design the associated architecture and governance at a cost of ... In. 1998 the Ombudsman and the consultant decided to form a company together, ...

Report on an investigation into complaints about High Speed Two ...

Nov 26, 2015 ... The families' preferred option was for the whole community to be relocated together to a new site. ... recommendations into the design using a.

My expectations

It demonstrates the powerful contribution that users of services can make when they have the opportunity to contribute to the design of what 'good' looks like.

Sample title

Jul 15, 2024 ... One of the key things I have learned is that the only way to improve is by having great people. By working together, we can achieve great things ...

Transcript of Radio Ombudsman #19: Sir Robert Francis on why ...

Was that an accident or a design? Sir Robert Francis: Very little in my life has ... Of course, we work very closely together, but that is a 'Monty Python'.

Transcript of Radio Ombudsman podcast #5 Emily O'Reilly ...

own design. My editors tended not to care when or where I worked, or ... I think it was a good speech, it brought together a lot of my thinking and I ...

Breaking down the barriers - Older people and complaints about ...

Through a combination of personal testimonies from focus groups with older people, information from a national survey we conducted, and evidence from our ...

The Ombudsman's annual report and accounts 2022 to 2023

Jul 19, 2023 ... A combined total is therefore displayed for 2018-. 19 and 2019-20. **This includes complaints already being worked on and complaints waiting to ...