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Jul 15, 2024 ... One of the key things I have learned is that the only way to improve is by having great people. By working together, we can achieve great things ...

Transcript of Radio Ombudsman podcast #5: What it takes to be an ...

... a certain extent to my own design. My editors tended not to care when ... I think it was a good speech, it brought together a lot of my thinking and I ...

Listen, support, respond: tips for handling complaints and concerns

Together, you should agree who will lead on a response and let the complainant know which organisation will be responding to their concerns. If you need to ...

My expectations

It demonstrates the powerful contribution that users of services can make when they have the opportunity to contribute to the design of what 'good' looks like.

Transcript of Radio Ombudsman #19: Sir Robert Francis on why ...

Was that an accident or a design? Sir Robert Francis: Very little in my life has ... Of course, we work very closely together, but that is a 'Monty Python'.

Make Complaints Count webinar on the Complaint Standards ...

Sep 18, 2020 ... Q: Is there a workspace on the NHS Futures platform for the Framework? A: We will look into this further to see how we can work together via ...

Breaking down the barriers

Through a combination of personal testimonies from focus groups with older people, information from a national survey we conducted, and evidence from our ...

The Ombudsman's annual report and accounts 2022 to 2023

Jul 19, 2023 ... A combined total is therefore displayed for 2018-. 19 and 2019-20. **This includes complaints already being worked on and complaints waiting to ...

2017 Health and Safety Guidance

The downside is that all AI solutions are only as good as the data and logic ... • Information that whilst not personal or identifying, could be put together with.

TIME TO ACT - Severe sepsis

The various and complex characteristics of good practice are brought together in the sepsis care bundles, and they should be applied universally. There are ...