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My expectations
It demonstrates the powerful contribution that users of services can make when they have the opportunity to contribute to the design of what 'good' looks like.
The Ombudsman's annual report and accounts 2022 to 2023
Jul 19, 2023 ... Building costs and IT costs together make up a further 12%. COVID-19 ... I design procedures in line with my responsibilities, outlined ...
Creating a Service Charter for the Parliamentary and Health Service ...
... design of a series of four workshops ... The format involved small table discussions to give participants the space to reflect and work together in a productive ...
Make Complaints Count webinar on the Complaint Standards ...
Sep 18, 2020 ... Q: Is there a workspace on the NHS Futures platform for the Framework? A: We will look into this further to see how we can work together via ...
Transcript of Radio Ombudsman #20: Dame Jackie Daniels on the ...
My last year in school was a bit of a car crash, unfortunately. I was planning, in fact, I was planning to go into graphic design, would you believe? But I.
Investigation reports concerning the University Hospitals of ...
Feb 27, 2014 ... complaints caused a loss of trust and further pain for the family. Our report Designing Good Together, published in 2013, was the result of ...
The Ombudsman's Annual Report and Accounts 2022 to 2023
Jul 19, 2023 ... A combined total is therefore displayed for 2018-19 and 2019-20. **This includes complaints already being worked on and complaints waiting to be ...
The Ombudsman's Annual report and accounts 2023 to 2024
Jul 15, 2024 ... • Brought staff together virtually including a week-long All ... I design procedures in line with my responsibilities, outlined above ...
Time to Act: severe Sepsis
The various and complex characteristics of good practice are brought together in the sepsis care bundles, and they should be applied universally. There are ...
Promoting a just culture | Parliamentary and Health Service ...
This guide sets out how to develop an organisation-wide culture that openly welcomes complaints and is accountable when mistakes happen.