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2.3 Averil's family also had to fight to get answers from organisations that had failed to work together to establish what had happened and provide a co- ...

This guide sets out how to develop an organisation-wide culture that openly welcomes complaints and is accountable when mistakes happen.

worked together to help create the Complaint Standards' design and content. Building on the good practice that already exists, they provide a consistent ...

The various and complex characteristics of good practice are brought together in the sepsis care bundles, and they should be applied universally. There are ...

Feb 27, 2014 ... complaints caused a loss of trust and further pain for the family. Our report Designing Good Together, published in 2013, was the result of ...

Jul 17, 2019 ... training, as well as designing and ... He and his wife had been separated from their son for two years and were desperate to live together as a ...

The design of services that we were involved in, and the changes in the ... Being together 24 hours a day, 7 days a week, is not something that we've ...

... design of a series of four workshops ... The format involved small table discussions to give participants the space to reflect and work together in a productive ...

Jan 1, 2011 ... of MPs referred complaints to us. Our tailored online information for MPs and their constituency staff, together with a dedicated telephone line ...

The various and complex characteristics of good practice are brought together in the sepsis care bundles, and they should be applied universally. There are ...