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PACAC's follow-up to PHSO report 'Ignoring the Alarms' Inquiry

2.3 Averil's family also had to fight to get answers from organisations that had failed to work together to establish what had happened and provide a co- ...

NHS Complaint Standards

worked together to help create the Complaint Standards' design and content. Building on the good practice that already exists, they provide a consistent ...

Jobs and careers | Parliamentary and Health Service Ombudsman ...

Find out more about our current job vacancies and apply. Application and interview tips. We've put together some tips to help you apply for a ...

The Ombudsman's Annual Report and Accounts 2018-2019

Jul 17, 2019 ... training, as well as designing and ... He and his wife had been separated from their son for two years and were desperate to live together as a ...

' It was refreshing to be treated as an individual and not just a number.'

Jan 1, 2011 ... of MPs referred complaints to us. Our tailored online information for MPs and their constituency staff, together with a dedicated telephone line ...

Untitled

PHSO has a statutory responsibility under the Health Service. Commissioners Act 1993 to consider a complaint that someone has sustained injustice or hardship as ...

Learning & Development Policy

L&D will plan these courses in line with the organisation's training curriculum. • Away Days give teams an opportunity to work on a particular topic together,.

Transcription of Radio Ombudsman #16: Dr Tony Dysart on working ...

The design of services that we were involved in, and the changes in the ... Being together 24 hours a day, 7 days a week, is not something that we've ...

Continuing Healthcare: Getting it right first time

together a document setting out the person's needs as the starting point for ... • design and deliver a mandatory programme of training for ...

Leaflets | Parliamentary and Health Service Ombudsman (PHSO)

Complaints and concerns are a valuable source of feedback that can help your practice improve its service. We've put together ten tips to help you improve the ...