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2.3 Averil's family also had to fight to get answers from organisations that had failed to work together to establish what had happened and provide a co- ...

Jul 19, 2023 ... A combined total is therefore displayed for 2018-19 and 2019-20. **This includes complaints already being worked on and complaints waiting to be ...

Jul 17, 2019 ... That is why we have continued to invest heavily in caseworker training, as well as designing and developing a ground-breaking. Ombudsman ...

The various and complex characteristics of good practice are brought together in the sepsis care bundles, and they should be applied universally. There are ...

Jan 1, 2011 ... of MPs referred complaints to us. Our tailored online information for MPs and their constituency staff, together with a dedicated telephone line ...

Feb 27, 2014 ... complaints caused a loss of trust and further pain for the family. Our report Designing Good Together, published in 2013, was the result of ...

Dec 11, 2012 ... Through the Cross-Government Complaint. Handling Forum, those directly involved in handling complaints have come together to share best practice ...

Sep 6, 2011 ... together with a demonstration of their proposed solution. Subject to successful presentation/demonstration one supplier will be asked to ...

You wouldn't start from here if you were going to design an English public sector ombudsman scheme today. There is a model we can follow though, in Scotland, ...

and that a new independent review should. 'pull everything together into a new, more accurate review and report'. He noted the failures Mr and Mrs Morrish ...