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2.3 Averil's family also had to fight to get answers from organisations that had failed to work together to establish what had happened and provide a co- ...

worked together to help create the Complaint Standards' design and content. Building on the good practice that already exists, they provide a consistent ...

This guide sets out how to develop an organisation-wide culture that openly welcomes complaints and is accountable when mistakes happen.

Jul 17, 2019 ... training, as well as designing and ... He and his wife had been separated from their son for two years and were desperate to live together as a ...

PHSO has a statutory responsibility under the Health Service. Commissioners Act 1993 to consider a complaint that someone has sustained injustice or hardship as ...

L&D will plan these courses in line with the organisation's training curriculum. • Away Days give teams an opportunity to work on a particular topic together,.

Jan 1, 2011 ... of MPs referred complaints to us. Our tailored online information for MPs and their constituency staff, together with a dedicated telephone line ...

The design of services that we were involved in, and the changes in the ... Being together 24 hours a day, 7 days a week, is not something that we've ...

together a document setting out the person's needs as the starting point for ... • design and deliver a mandatory programme of training for ...

The various and complex characteristics of good practice are brought together in the sepsis care bundles, and they should be applied universally. There are ...