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For example, a concern that could be addressed through a complaint or a combined serious incident investigation. This guide is one of the Good complaint ...

Jan 27, 2022 ... Good leadership and complaints · What ... Only since then has my family been able to piece together Eva's story and that of her children.

... design this training alongside doctors. ... We recognise acute liaison nurses' roles in care as a golden thread holding several of these recommendations together.

to design good together in the interests of ... 2 Parliamentary and Health Service Ombudsman, Designing good together: transforming hospital complaint handling.

Jun 2, 2014 ... PHSO users/ customers in the design and piloting of any new – perhaps online - ... Good Administration together with a Code of Good.

I always think that I've put together a series of teams who transformed the organisation ... And thirdly, we have to look at our care pathways and our design of ...

It also enables senior leaders to come together regularly to ... We've been working in partnership to design a set of Complaint Standards for NHS staff.

Sep 13, 2014 ... ... design the associated architecture and governance at a cost of ... In. 1998 the Ombudsman and the consultant decided to form a company together, ...

Mar 25, 2015 ... ... a 'design authority' with the ability to promote good practice and guidance on the operation of complaints systems. These much needed ...

Finally, we surveyed over 170 NHS complaints managers to provide additional insight into the issues and brought together an advisory group to test our findings.