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For example, if we uphold or partly uphold a complaint involving a doctor ... Our follow-up includes sending an initial letter reminding the organisation when our ...

Referring people to the Ombudsman · Step-by-step guide: writing the final response letter · Who can make a complaint and what consent do they need? Writing and ...

Visit our 'Making a complaint page' and click on 'Can we look into your complaint ... For example, we can use simple language or communicate using a signed video.

Parliamentary and Health Service Ombudsman. MenuClick to open menu ... Mr T had to write many letters to HMRC over a period of three years to sort ...

Oct 24, 2023 ... In the Radio Ombudsman episode which accompanies this report, I speak about ... The organisation should respond to your complaint in writing. This ...

with the representative in writing and advise them that they may complain to the Parliamentary and Health Service Ombudsman if they are unhappy with your ...

It also explains how to handle complaints: • that are not covered by the NHS complaints Regulations. • where the person plans to take, or is taking, legal ...

Investigating with the Local Government and Social Care Ombudsman. Sometimes complaints are about both health and care. For example, complaints about older ...

Referring people to the Ombudsman · Step-by-step guide: writing the final response letter · Who can make a complaint and what consent do they need? Writing and ...

Who can make a complaint and what consent do they need? Writing and communicating your final response · NHS Complaint Standards toolkit · Advocacy, advice and ...