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We received a lot of similar complaints about these issues and investigated a sample of them. We looked at: how DWP communicated changes to State Pension age ...

Mar 21, 2024 ... priorities, Ombudsman and Tribunal decisions, complaints, media coverage, ... The one complainant who had not used a template complaint letter ...

For example, if we uphold or partly uphold a complaint involving a doctor ... Our follow-up includes sending an initial letter reminding the organisation when our ...

... Ombudsman. Use this sample letter if you need to decline to look at a complaint where: - the events took place more than 12 months ago - you decide there is ...

acknowledge the complaint within three working days of receiving it (Reg 13(3)). This can be done orally or in writing (Reg 13(6)). offer to discuss with the ...

The sample complaints reflect the range of issues women have complained to us about. ... Examples we have seen of letters issued in April 2010 and January ...

Who can make a complaint and what consent do they need? Writing and communicating your final response · NHS Complaint Standards toolkit · Promoting a just ...

For example, a concern that could be addressed through a complaint or a combined serious incident investigation. This guide is one of the Good complaint ...

It also explains how to handle complaints: • that are not covered by the NHS complaints Regulations. • where the person plans to take, or is taking, legal ...

We will only use our scale to determine financial recommendations for non-financial loss, for example, distress. If a complaint relates to a direct financial ...