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For example, a concern that could be addressed through a complaint or a combined serious incident investigation. This guide is one of the Good complaint ...

Who can make a complaint and what consent do they need? Writing and communicating your final response · NHS Complaint Standards toolkit · Promoting a just ...

Who can make a complaint and what consent do they need? Writing and communicating your final response · NHS Complaint Standards toolkit · Promoting a just ...

Use this sample letter if you need to decline to look at a complaint where: ... To take a complaint to the Ombudsman, or to find out more about the service, go.

... Ombudsman. Use this sample letter if you need to decline to look at a complaint where: - the events took place more than 12 months ago - you decide there is ...

acknowledge the complaint within three working days of receiving it (Reg 13(3)). This can be done orally or in writing (Reg 13(6)). offer to discuss with the ...

The sample complaints reflect the range of issues women have complained to us about. ... Examples we have seen of letters issued in April 2010 and January ...

Visit our 'Making a complaint page' and click on 'Can we look into your complaint ... For example, we can use simple language or communicate using a signed video.

Referring people to the Ombudsman · Step-by-step guide: writing the final response letter · Who can make a complaint and what consent do they need? Writing and ...

Are you complaining about a particular person (for example a doctor or a nurse)? ... I agree that can complain for me and that the Ombudsman service can obtain ...