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tell them they can contact the Parliamentary and Health Service Ombudsman if they are unhappy with your decision. ... See sample letters. Responding to online ...

... complaint to the Parliamentary and Health Service Ombudsman (PHSO). I have ... For example, if a complaint was made to us when the local complaints ...

Step-by-step guide: writing the final response letter · Who can make a ... Read it alongside the other Good complaint handling guides and the Model complaint ...

Advocacy, advice and support: When to refer and who to · Independent advocacy reference table · NHS Complaint Standards Sample Letters · NHS Complaint Standards ...

The sample complaints reflect the range of issues women have complained to us about. ... Examples we have seen of letters issued in April 2010 and January ...

Visit our 'Making a complaint page' and click on 'Can we look into your complaint ... For example, we can use simple language or communicate using a signed video.

Parliamentary and Health Service Ombudsman ... Ms T had first complained to both hospitals about his care and treatment before her father's death, sending them a ...

Jan 29, 2015 ... • Standard Letters - 4a - Cover letter for Draft ... before the complaint was received by the Ombudsman then a complaint will not be upheld.

NHS Complaint Standards Sample Letters · NHS Complaint Standards sample copy ... Use and adapt this sample paragraph to refer people to the Ombudsman.

Referring people to the Ombudsman · Step-by-step guide: writing the final response letter · Who can make a complaint and what consent do they need? Writing and ...