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Making an enquiry to the Ombudsman
If you address an enquiry directly to the Ombudsman or Deputy Ombudsman, for example ... The Ombudsman is unable to deal with most complaints personally ...
Enquiry & Assessment Manual 4.0
Dec 24, 2014 ... Where possible, complainants should be advised where their complaint can be sent (for example, to another Ombudsman or complaint handler). Is ...
Putting complaints at the heart of governance
NHS Complaint Standards Sample Letters · NHS Complaint Standards sample copy ... Cases that have been referred to the Parliamentary and Health Service Ombudsman ...
Referring people to the Ombudsman in your final response
information leaflet about the Ombudsman, in the examples ... phone and by email or letter if people prefer to complain that way. More about the Ombudsman's ...
Providing a remedy | Parliamentary and Health Service Ombudsman ...
Step-by-step guide: writing the final response letter · Who can make a ... Read it alongside the other Good complaint handling guides and the Model complaint ...
Good practice in complaint handling
Parliamentary and Health Service Ombudsman. MenuClick to open menu. Search ... NHS Complaint Standards Sample Letters · NHS Complaint Standards sample copy ...
Data on complaints resubmitted through an MP
... complaint to the Parliamentary and Health Service Ombudsman (PHSO). I have ... For example, if a complaint was made to us when the local complaints ...
Who can make a complaint and what consent do you need?
Referring people to the Ombudsman · Step-by-step guide: writing the final response letter · Who can make a complaint and what consent do they need? Writing and ...
Complaints and other procedures
Referring people to the Ombudsman · Step-by-step guide: writing the final response letter · Who can make a complaint and what consent do they need? Writing and ...
Trust failed to handle complaint well which added to family's distress
Parliamentary and Health Service Ombudsman ... Ms T had first complained to both hospitals about his care and treatment before her father's death, sending them a ...