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These sample letters will help you deliver good complaint handling that meets the Complaint Standards.

... write a good final response letter ... Step 10 Set out their right to refer their complaint for a review or to any independent tier, or to the Ombudsman.

It must also explain how the person who has made the complaint can approach the Ombudsman if they remain unhappy. Regulation 15 says that if the person ...

Parliamentary and Health Service Ombudsman. MenuClick to open menu. Search ... Use this sample letter to restrict contact or stop considering a complaint ...

MenuClick to open menu. Search ... NHS Complaint Standards Sample Letters · NHS Complaint Standards sample copy ... Information on the complaints we handled ...

The Ombudsman is an independent organisation that makes final decisions on complaints that have not been resolved by the NHS, government departments and some ...

Sample letters · UKCG sample forms ... If the service user is still uncertain, give them some examples of what could happen as a result of their complaint.

Carrying out the investigation · evidence from the person making the complaint to support what they say (for example diaries, phone records, copies of letters, ...

These sample letters will help you deliver good complaint handling that meets the Complaint Standards. What a good final response letter includes ... write a ...

Step-by-step guide: writing the final response letter · Who can make a ... Read it alongside the other Good complaint handling guides and the Model complaint ..