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These sample letters will help you deliver good complaint handling that meets the Complaint Standards.

... write a good final response letter ... Step 10 Set out their right to refer their complaint for a review or to any independent tier, or to the Ombudsman.

It must also explain how the person who has made the complaint can approach the Ombudsman if they remain unhappy. Regulation 15 says that if the person ...

Use this sample letter if you need to decline to look at a complaint where: ... To take a complaint to the Ombudsman, or to find out more about the service, go.

These sample letters will help you deliver good complaint handling that meets the Complaint Standards.

The Ombudsman is an independent organisation that makes final decisions on complaints that have not been resolved by the NHS, government departments and some ...

The toolkit includes sample forms, letters, posters and other tools to support good complaint handling.

Follow the Ombudsman's principles of good complaint handling and ... NHS Complaint Standards Sample Letters · NHS Complaint Standards sample copy ...

Use this sample letter if you need to decline to look at a complaint where: ... There is also a time limit for making your complaint to the Ombudsman, so you ..

Current wait times are: up to seven months for complaints about the NHS; up to four months for complaints about UK Government departments.