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These sample letters will help you deliver good complaint handling that meets the Complaint Standards.

... write a good final response letter ... Step 10 Set out their right to refer their complaint for a review or to any independent tier, or to the Ombudsman.

It must also explain how the person who has made the complaint can approach the Ombudsman if they remain unhappy. Regulation 15 says that if the person ...

The Ombudsman is an independent organisation that makes final decisions on complaints that have not been resolved by the NHS, government departments and some ...

Parliamentary and Health Service Ombudsman. MenuClick to open menu. Search ... Use this sample letter to restrict contact or stop considering a complaint ...

These sample letters will help you deliver good complaint handling that meets the Complaint Standards.

We are sorry that it could take some time before we can look at your case. Current wait times are: up to four months for complaints about the NHS ...

The toolkit includes sample forms, letters, posters and other tools to support good complaint handling. There is also an organisational assessment tool so ...

Sample letters · UKCG sample forms ... If the service user is still uncertain, give them some examples of what could happen as a result of their complaint.

Carrying out the investigation · evidence from the person making the complaint to support what they say (for example diaries, phone records, copies of letters, ...