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These sample letters will help you deliver good complaint handling that meets the Complaint Standards.

... write a good final response letter ... Step 10 Set out their right to refer their complaint for a review or to any independent tier, or to the Ombudsman.

It must also explain how the person who has made the complaint can approach the Ombudsman if they remain unhappy. Regulation 15 says that if the person ...

These sample letters will help you deliver good complaint handling that meets the Complaint Standards.

Current wait times are: up to seven months for complaints about the NHS; up to four months for complaints about UK Government departments.

MP's name in writing. The date. Page 28. 28. Please now send this form with the final complaint letter to the Parliamentary and. Health Service Ombudsman. Page ...

The Ombudsman is an independent organisation that makes final decisions on complaints that have not been resolved by the NHS, government departments and some ...

The guidance modules are available on the Ombudsman's website. 2. Standards and relevant legislation. 2.1 The relevant NHS Complaint Standards expectations for ...

ombudsman. org.uk/making-complaint/complain-us-getting-started/complaint-forms or by writing a letter to. [insert address] ...

The toolkit includes sample forms, letters, posters and other tools to support good complaint handling.