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These sample letters will help you deliver good complaint handling that meets the Complaint Standards.

Current wait times are: up to seven months for complaints about the NHS; up to four months for complaints about UK Government departments.

The guidance modules are available on the Ombudsman's website. 2. Standards and relevant legislation. 2.1 The relevant NHS Complaint Standards expectations for ...

org.uk/making-complaint/complain-us-getting-started/complaint-forms or by writing a letter to. [insert address]. • By email at [add email address]. Complaints ...

Parliamentary and Health Service Ombudsman. Menu ... The toolkit includes sample forms, letters, posters and other tools to support good complaint handling. A ...

What standards and guidance cover government complaints? The Complaint Standards set out expectations to help you deliver good complaint handling in your ...

On paper by downloading and printing a complaint form from our website at or by writing a letter to: Parliamentary and Health Service Ombudsman, Citygate, ...

What standards and guidance cover. Government complaints? • The Complaint Standards set out expectations to help you deliver good complaint handling in your ...

information leaflet about the Ombudsman, in the examples ... phone and by email or letter if people prefer to complain that way. More about the Ombudsman's ...

He also wrote two letters, which head office staff did not acknowledge or respond to. ... However, there were failings in its handling of Mr P's complaint so we ...