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Parliamentary and Health Service Ombudsman. Menu ... The toolkit includes sample forms, letters, posters and other tools to support good complaint handling. A ...

Current wait times are: up to seven months for complaints about the NHS; up to four months for complaints about UK Government departments.

The guidance modules are available on the Ombudsman's website. 2. Standards and relevant legislation. 2.1 The relevant NHS Complaint Standards expectations for ...

What standards and guidance cover government complaints? The Complaint Standards set out expectations to help you deliver good complaint handling in your ...

Who can make a complaint and what consent do they need? Writing and communicating your final response · NHS Complaint Standards toolkit · Advocacy, advice and .

Parliamentary and Health Service Ombudsman. MenuClick to open menu. Search ... Use this sample letter to restrict contact or stop considering a complaint ...

information leaflet about the Ombudsman, in the examples ... phone and by email or letter if people prefer to complain that way. More about the Ombudsman's ...

On paper by downloading and printing a complaint form from our website at or by writing a letter to: Parliamentary and Health Service Ombudsman, Citygate, ...

What standards and guidance cover. Government complaints? • The Complaint Standards set out expectations to help you deliver good complaint handling in your ...

We have designed the NHS Complaint Standards and supporting materials to help you, as a senior leader, make sure your organisation delivers a good complaints ...