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write a letter – until we asked them to think ... The Ombudsman's review of complaint handling 2011-12. 27. Better government complaint handling. Dental ...

Parliamentary and Health Service Ombudsman. Menu ... You may be able to complain by talking to someone or you might need to put your complaint in writing.

Ombudsman via their MP. Use the sample letters if you need to decline to look into a complaint that happened more than 12 months ago. Anonymous and general ...

The NHS hospital complaints system (pdf). 'I wrote a formal letter of complaint to the. Chief Executive of the. Trust, which was ignored.' Letter to us from ...

Who can make a complaint and what consent do they need? Writing and communicating your final response · NHS Complaint Standards toolkit · Promoting a just ... | ...

What standards and guidance cover government complaints? The Complaint Standards set out expectations to help you deliver good complaint handling in your ...

We are sorry that it could take some time before we can look at your case. Current wait times are: up to seven months for complaints about the NHS ...

On paper by downloading and printing a complaint form from our website at or by writing a letter to: Parliamentary and Health Service Ombudsman, Citygate, ...

information leaflet about the Ombudsman, in the examples ... phone and by email or letter if people prefer to complain that way. More about the Ombudsman's ...

How to write your action plan · the specific actions you have taken or planned to take to prevent each of the failings (including complaint handling) from ...