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Parliamentary and Health Service Ombudsman. Menu ... The toolkit includes sample forms, letters, posters and other tools to support good complaint handling.

This step-by-step guide will help you prepare for the initial discussion when a complaint can be resolved quickly. Writing a final response letter. This step-by ...

When did you first write to your MP about the complaint? Date: Month ... Please complete section 9 and send this complaint to the Parliamentary Ombudsman.

Current wait times are: up to seven months for complaints about the NHS; up to four months for complaints about UK Government departments.

This includes escalating to any independent second tier complaint handler or to the Parliamentary and. Health Service Ombudsman via their MP. 2.2 The Complaint ...

plan your investigation; calculate timescales for responding to complaints; identify and gather evidence; reach a conclusion; issue a final response letter.

In response to the GP's letter, a consultant saw. Mrs D the next month. ... As the Parliamentary and Health Service. Ombudsman is at the apex of the complaints.

NHS organisations include, for example: dentists; GPs; NHS hospitals or; care in a private hospital if it was paid for by the NHS. We can also look ...

☐ The complaint made to the organisation (so any letters, emails or complaints forms ... Signature. Date. • I would like the Ombudsman to look at my complaint. • ...

Dec 24, 2014 ... In parliamentary cases a complaint must be made in writing to a Member of. Parliament and then referred to the Ombudsman by an MP, with the ...