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This includes escalating to any independent second tier complaint handler or to the Parliamentary and Health Service Ombudsman via their MP. Page 5. Writing and ...

organisation's complaints procedure, they can take their complaint to the Ombudsman. ... complaint-forms or by writing a letter to Parliamentary and Health ...

The toolkit includes sample forms, letters, posters and other tools to support good complaint handling ... Ombudsman's Liaison Team Liaisonmanagers@ombudsman ...

Parliamentary and Health Service Ombudsman ... You can check whether we can investigate the organisation you want to complain about by using our complaint checker ...

We investigate complaints about UK government departments, other public organisations and the NHS in England. Our service is free, fair and independent.

For example, if we uphold or partly uphold a complaint involving a doctor ... Our follow-up includes sending an initial letter reminding the organisation when our ...

Follow the Ombudsman's principles of good complaint handling and principles for remedy. ... You can include the wording below in your final response letter:.

Parliamentary and Health Service Ombudsman. Menu ... The toolkit includes sample forms, letters, posters and other tools to support good complaint handling.

We suggest that when you develop your action plan you consider involving the person who raised the complaint ... letter that we send out with our final ...

Staff make sure they tell people about their right to complain to the Ombudsman if they are not satisfied with the final written response at the end of the ...