Search Results

We have designed the NHS Complaint Standards and supporting materials to help you, as a senior leader, make sure your organisation delivers a good complaints ...

How to write your action plan · the specific actions you have taken or planned to take to prevent each of the failings (including complaint handling) from ...

This stage describes the act of making a complaint. It includes a patient or service user telling a staff member how they feel face-to-face, writing a letter or ...

Staff make sure everyone is told about their right to complain to the. Ombudsman in the written final response to a complaint. 2.2. The relevant Regulations ...

Parliamentary and Health Service Ombudsman. MenuClick to open menu. Search ... NHS Complaint Standards Sample Letters · NHS Complaint Standards sample copy ...

The toolkit includes sample forms, letters, posters and other tools to support good complaint handling ... Ombudsman's Liaison Team Liaisonmanagers@ombudsman ...

5 Ask about the organisation's complaints procedure. You can complain in writing, by email or by speaking to someone in the organisation. Ask if there is a form ...

What standards and guidance cover. Government complaints? • The Complaint Standards set out expectations to help you deliver good complaint handling in your ...

What standards and regulations are relevant to this guide? • The Complaints Standards set out expectations to help you deliver good complaint handling in your ...

Write down the names and positions of the people involved in, and dealing with your complaint. Make sure you keep copies of any emails or letters you get; you ...