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For example, if we uphold or partly uphold a complaint involving a doctor ... Our follow-up includes sending an initial letter reminding the organisation when our ...

He also said that the Adjudicator's investigation of his complaint did not put things right. ... Mr T had to write many letters to HMRC over a period of three ...

We suggest that when you develop your action plan you consider involving the person who raised the complaint ... letter that we send out with our final ...

tell them they can contact the Parliamentary and Health Service Ombudsman if they are unhappy with your decision. ... See sample letters. Responding to online ...

Staff make sure they tell people about their right to complain to the Ombudsman if they are not satisfied with the final written response at the end of the ...

The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of Good Complaint Handling [and the UKCG Complaint Standards] to help public ...

We investigate complaints about UK government departments, other public organisations and the NHS in England. Our service is free, fair and independent.

Referring people to the Ombudsman · Step-by-step guide: writing the final response letter · Who can make a complaint and what consent do they need? Writing and ...

Referring people to the Ombudsman · Step-by-step guide: writing the final response letter · Who can make a complaint and what consent do they need? Writing and ...

If you address an enquiry directly to the Ombudsman or Deputy Ombudsman, for example ... The Ombudsman is unable to deal with most complaints personally ...