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For example, if we uphold or partly uphold a complaint involving a doctor ... Our follow-up includes sending an initial letter reminding the organisation when our ...

For example, a concern that could be addressed through a complaint or a combined serious incident investigation. This guide is one of the Good complaint ...

We investigate complaints about UK government departments, other public organisations and the NHS in England. Our service is free, fair and independent.

He also said that the Adjudicator's investigation of his complaint did not put things right. ... Mr T had to write many letters to HMRC over a period of three ...

Staff make sure they tell people about their right to complain to the Ombudsman if they are not satisfied with the final written response at the end of the ...

Carrying out the investigation · evidence from the person making the complaint to support what they say (for example diaries, phone records, copies of letters, ...

Referring people to the Ombudsman · Step-by-step guide: writing the final response letter · Who can make a complaint and what consent do they need? Writing and ...

tell them they can contact the Parliamentary and Health Service Ombudsman if they are unhappy with your decision. ... See sample letters. Responding to online ...

Dec 24, 2014 ... Where possible, complainants should be advised where their complaint can be sent (for example, to another Ombudsman or complaint handler). Is ...

Step-by-step guide: writing the final response letter · Who can make a ... Read it alongside the other Good complaint handling guides and the Model complaint ...