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Ombudsman warns public services' communications are falling short ...

Aug 19, 2026 ... Disabled people are at risk of not getting the vital information they need to make informed decisions about their healthcare, finances or ...

Introduction - Parliamentary and Health Service Ombudsman (PHSO)

Introduction About this report PHSO handles a significant number of complaints about a form of NHS-funded care known as NHS Continuing Healthcare (NHS CHC).

Breaking down the barriers: Older people and complaints about ...

Parliamentary and Health Service Ombudsman. MenuClick to open menu. Search ... This report provides recommendations for healthcare policy makers and ...

Executive summary | Parliamentary and Health Service Ombudsman ...

Executive summary This report is the result of a detailed look at complaints PHSO has handled about NHS Continuing Healthcare (NHS CHC).

Ombudsman Rob Behrens comments on CQC State of Care report

Oct 20, 2023 ... It echoes widespread concerns about people's access to and experience of healthcare, particularly around maternity and mental health services ...

Publications | Parliamentary and Health Service Ombudsman (PHSO)

Continuing Healthcare: Getting it right first time · Equality, Diversity and ... The Ombudsman's Annual report and accounts 2025 to 2026. 14 July 2026. Our ...

Glossary | Parliamentary and Health Service Ombudsman (PHSO)

NHS Clinical Commissioning Groups were set up by the Health and Social Care Act 2012 and commission most of the hospital and community NHS services in the local ...

Complaints and other procedures

Parliamentary and Health Service Ombudsman ... the person making the complaint raises issues about an individual healthcare professional that suggests there are ...

Introduction | Parliamentary and Health Service Ombudsman (PHSO)

Introduction Despite being the most frequent users of health care services, older people1 are among those least likely to complain about poor care when they ...

Complaints about the NHS: getting started

We can also look into complaints about NHS continuing healthcare. If we ... Email phso.enquiries@ombudsman.org.uk or call our helpline 0345 015 4033.