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Designing good together: transforming hospital complaint handling
NHS staff member. 'A general principle would be fostering a culture of communication, so you're not just encouraging complaints, but good feedback as well.'.
A closer look – carrying out the investigation
Ombudsman (PHSO) has published Principles of Good Complaint Handling [and the UKCG. Complaint Standards] to help public bodies when dealing with complaints.
Evidence | Parliamentary and Health Service Ombudsman (PHSO)
Our Principles of Good Complaint Handling say public bodies should ensure that all feedback and lessons learnt from complaints contribute to service improvement ...
Good leadership and complaints | Parliamentary and Health Service ...
Listening and acting on patient feedback and good complaint handling can have a positive impact on your reputation. ... Read the Good Practice Principles and ...
Who can make a complaint and what consent do you need ...
Our Principles · Corporate information · Jobs and ... Read this and the other Good complaint handling guides alongside the Model complaint handling procedure.
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So all complaints should be investigated. The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling [and the ...
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So all complaints should be investigated. The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling [and the ...
Managing challenging situations in complaint handling ...
Read this and the other Good complaint handling guides alongside the Model complaint handling procedure. ... But it sets out principles you can use in the ...
Our role | Parliamentary and Health Service Ombudsman (PHSO)
... Principles. The Principles comprise our Principles of Good Administration, Principles of Good Complaint Handling and Principles for Remedy. They underpin ...
General practice complaint handling: our findings and key areas for ...
The Ombudsman's Principles of Good Complaint Handling and the NHS Complaint Regulations (2009) clearly state that complainants should be treated with ...