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Our Making Complaints Count report looks at the current state of NHS complaint handling and identifies areas for improvement. It also highlights the work ...

... good complaint handling guides set out how organisations providing NHS services should approach complaint handling ... Our Principles · Corporate ...

Good complaint handling guides · NHS Complaint Standards toolkit ... principles if relevant concerns are identified during the handling of a complaint.

These Good complaint handling guides provide detailed guidance to help you meet the UK Central Government Complaint Standards.

The toolkit includes sample forms, letters, posters and other tools to support good complaint handling. There is also an organisational assessment tool so ...

... Principles. The Principles comprise our Principles of Good Administration, Principles of Good Complaint Handling and Principles for Remedy. They underpin ...

NHS staff member. 'A general principle would be fostering a culture of communication, so you're not just encouraging complaints, but good feedback as well.'.

This guide explains how to resolve a complaint quickly. It includes: It is one of the Good complaint handling series, designed to help you meet the NHS ...

Our Principles · Corporate information · Jobs and ... Read this and the other Good complaint handling guides alongside the Model complaint handling procedure.

Ombudsman (PHSO) has published Principles of Good Complaint Handling [and the UKCG. Complaint Standards] to help public bodies when dealing with complaints.