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My expectations for raising concerns and complaints
And closer to home,. PHSO and the LGO will use the framework to improve the way we work by integrating the vision into principles of good complaint handling.
Carrying out the investigation | Parliamentary and Health Service ...
issue a final response letter. This guide is one of the Good complaint handling series, designed to help you meet the NHS Complaint Standards. Read it alongside ...
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So all complaints should be investigated. The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling [and the ...
General practice complaint handling: our findings and key areas for ...
The Ombudsman's Principles of Good Complaint Handling and the NHS Complaint Regulations (2009) clearly state that complainants should be treated with ...
A review into the quality of NHS complaints investigations where ...
... Principles of Good Administration and Good Complaint Handling, My Expectations, the Duty of Candour, and the Complaints Regulations. We considered whether ...
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So all complaints should be investigated. The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling [and the ...
Value for Money Study
Nov 12, 2018 ... Good Complaint Handling, and Principles for Remedy, where experience ... lessons from complaints and discuss good complaint handling in 2017-.
Identifying a complaint
The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling to help public bodies when dealing with complaints.
The NHS hospital complaints system
public services complaints system. Our Principles of Good Complaint Handling. • Getting it right. • Being customer focused. • Being open and accountable.
Complaints and other procedures | Parliamentary and Health ...
This guide is one of the Good complaint handling series, designed to help you meet the NHS Complaint Standards. Read it alongside the Model complaint handling ...