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So all complaints should be investigated. The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling [and the ...

deliver everyday good complaint handling; meet the expectations of people making a complaint about your service; use feedback from complaints to make service ...

... Principles of Good Administration and Good Complaint Handling, My Expectations, the Duty of Candour, and the Complaints Regulations. We considered whether ...

issue a final response letter. This guide is one of the Good complaint handling series, designed to help you meet the NHS Complaint Standards. Read it alongside ...

PHSO have also published "Principles for Remedy' and. 'Principles of Good Complaint Handling'. 4. Page 5. response by that body. In all cases, the complainant ...

So all complaints should be investigated. The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling [and the ...

Read this and the other Good complaint handling guides alongside the Model complaint handling procedure. ... But it sets out principles you can use in the ...

... Principles. The Principles comprise our Principles of Good Administration, Principles of Good Complaint Handling and Principles for Remedy. They underpin ...

The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling to help public bodies when dealing with complaints.

We have also not seen any evidence that it has tried to learn from complaints. This fails to meet the standards set in our Principles of Good Complaint Handling ...