Business plan 2017-18
26 May 2017
Our business plan for 2017-18 sets out our strategic objectives, success criteria and key deliverables for the year.
Corporate publications
Corporate publications
Performance against our Service Charter 2016-17 Quarter 3 (October-December)
30 March 2017
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October-December 2016.
Corporate publications
Working together to investigate health and social care complaints
22 December 2016
A new report by the Local Government Ombudsman and Parliamentary and Health Service Ombudsman explains the work of the ombudsmen’s Joint Working Team, which was set up in 2015 to investigate the most complex joint health and social care complaints.
Corporate publications
Annual report 2015-2016
3 November 2016
Our 2015-16 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Annual report 2014-2015
9 November 2015
Our 2014-15 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Principles of Good Complaint Handling - Welsh
28 July 2015
One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.
Corporate publications
Our strategic plan 2015-16 to 2017-18
18 December 2014
We have updated our strategic plan to take account of everything we have learned in the first stage of our modernisation.
Corporate publications
Business plan 2014-15
14 August 2014
Our 2014-15 Business plan sets out our direction and what we will achieve in the coming year.
Corporate publications
Annual report 2013-2014
18 July 2014
Our 2013-2014 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Annual report 2012-2013
11 July 2013
Our 2012 -13 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Corporate publications