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Graphic from annual report 2015-16
Annual report 2015-2016
3 November 2016
Our 2015-16 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Image from annual report 2014-15
Annual report 2014-2015
9 November 2015
Our 2014-15 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Principles of Good Complaint Handling - Welsh
28 July 2015
One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.
Corporate publications
Our strategic plan 2015-16 to 2017-18
18 December 2014
We have updated our strategic plan to take account of everything we have learned in the first stage of our modernisation.
Corporate publications
Business plan 2014-15
14 August 2014
Our 2014-15 Business plan sets out our direction and what we will achieve in the coming year.
Corporate publications
Image from annual report 2013-14
Annual report 2013-2014
18 July 2014
Our 2013-2014 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Annual report 2012-2013
11 July 2013
Our 2012 -13 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Corporate publications
Business plan 2012-13
9 August 2012
Our 2012-13 Business plan sets out our direction and what we will achieve in the coming year.
Corporate publications
Annual report 2011-2012
11 July 2012
Our 2011- 2012 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Corporate publications
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