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Clarifying the complaint and explaining the process
This guide is one of the Good complaint handling series, designed to help you meet the NHS Complaint Standards. Read it alongside the other Good complaint ...
Providing a remedy | Parliamentary and Health Service Ombudsman ...
provide an appropriate remedy that puts things right; make a meaningful apology. This guide is one of the Good complaint handling series, designed to help you ...
General practice complaint handling: our findings and key areas for ...
The Ombudsman's Principles of Good Complaint Handling and the NHS Complaint Regulations (2009) clearly state that complainants should be treated with ...
Relevant standards and guidance
The Ombudsman's Principles 2009: the Ombudsman's Principles of Good Administration, of Good Complaint Handling and for Remedy are broad statements of what ...
Good local investigations NHS
Has the complaint been handled in line with: NHS Complaints Regulations; Ombudsman's Principles of Good Complaint Handling; Ombudsman's Principles for Remedy ...
A unified vision for good complaint handling
A unified vision for good complaint handling The problem: inconsistency and a lack of shared view In our role of making final decisions on complaints that ...
The NHS hospital complaints system
complaints system better. What people say to us about the public services complaints system. Our Principles of Good Complaint Handling. • Getting it right.
Principles for Remedy
Principles of Good Complaint Handling · Principles of Good Administration · Corporate information · Jobs and careers · Feedback about our service · Contact us.
Promoting a just culture
Read this and the other Good complaint handling guides alongside the Model complaint handling procedure. ... the Seven Principles of Public Life (the Nolan ...
Annex A: The relevant standards
... The NHS Constitution for England - what it says about complaint and redress The Ombudsman's Principles of Good Complaint Handling.