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... good complaint handling guides set out how organisations providing NHS services should approach complaint handling ... Our Principles · Corporate ...

out the principles and values on which good practice is founded. Good ... management for all doctors; or Research which refers to Good practice in research.

An effective complaint handling system promotes a culture that is open and accountable when things do not go as they should.

So all complaints should be investigated. The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of Good Complaint Handling [and the ...

Our Principles · Corporate ... Make sure you, and your colleagues who deal with complaints, are aware of and refer to the good complaint handling guides.

The Ombudsman's Principles 2009: the Ombudsman's Principles of Good Administration, of Good Complaint Handling and for Remedy are broad statements of what ...

Figure 3: Principles of good complaints handling. The scoping stage also involved examining participants' views on good complaints processes, based on ...

(PHSO) has published Principles of good complaint handling [and the UKCG. Complaint Standards] to help public bodies when dealing with complaints. Systems ...

This guide is one of the Good complaint handling series, designed to help you meet the UK Central Government Complaint Standards.

These guides provide step-by-step guidance on important aspects of good complaint handling.