Search Results
Annex A: The relevant standards | Parliamentary and Health Service ...
... Regulations 2009 The NHS Constitution for England - what it says about complaint and redress The Ombudsman's Principles of Good Complaint Handling.
Seeking continuous improvement | Parliamentary and Health ...
Principles of Good Complaint Handling · Principles of Good Administration · Corporate information · Jobs and careers · Feedback about our service · Contact us.
Carrying out the investigation | Parliamentary and Health Service ...
issue a final response letter. This guide is one of the Good complaint handling series, designed to help you meet the NHS Complaint Standards. Read it alongside ...
A closer look – carrying out the investigation
Ombudsman (PHSO) has published Principles of Good Complaint Handling [and the UKCG. Complaint Standards] to help public bodies when dealing with complaints.
Identifying a complaint
The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling to help public bodies when dealing with complaints.
Getting it right | Parliamentary and Health Service Ombudsman ...
Principles of Good Complaint Handling · Principles of Good Administration · Corporate information · Jobs and careers · Feedback about our service · Contact us.
Our role | Parliamentary and Health Service Ombudsman (PHSO)
... Principles. The Principles comprise our Principles of Good Administration, Principles of Good Complaint Handling and Principles for Remedy. They underpin ...
Untitled
So all complaints should be investigated. The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling [and the ...
Looking back: The NHS at 70 | Parliamentary and Health Service ...
Jul 5, 2018 ... ... complaint handling and investigations. We should never stop ... Principles of Good Complaint Handling. Share this page Print this ...
| Parliamentary and Health Service Ombudsman (PHSO)
10 tips to improve GP complaint handling | Parliamentary and Health ... ... The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good ...