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Listening and acting on patient feedback and good complaint handling can have a positive impact on your reputation. ... Read the Good Practice Principles ...

A unified vision for good complaint handling The problem: inconsistency and a lack of shared view In our role of making final decisions on complaints that ...

So all complaints should be investigated. The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling [and the ...

The Ombudsman's Principles of Good Complaint Handling and the NHS Complaint Regulations (2009) clearly state that complainants should be treated with ...

Principles of Good Complaint Handling · ​Principles of Good Administration · Corporate information · Jobs and careers · Feedback about our service · Contact us.

So all complaints should be investigated. The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of Good Complaint Handling [and the ...

This guide is one of the Good complaint handling series, designed to help you meet the NHS Complaint Standards. Read it alongside the Model complaint handling ...

After receiving a high number of complaints about staff, Mersey Care NHS Trust adopted the principles ... More good practice in complaint handling: It's good to ...

complaints system better. What people say to us about the public services complaints system. Our Principles of Good Complaint Handling. • Getting it right.

... Principles of Good Administration and Good Complaint Handling, My Expectations, the Duty of Candour, and the Complaints Regulations. We considered whether ...