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Summary - Parliamentary and Health Service Ombudsman (PHSO)
Principles of Good Complaint Handling · Principles of Good Administration · Corporate information · Jobs and careers · Feedback about our service · Contact us.
Looking back: The NHS at 70 | Parliamentary and Health Service ...
Jul 5, 2018 ... ... complaint handling and investigations. We should never stop ... Principles of Good Complaint Handling. Share this page Print this ...
Who can make a complaint and what consent do you need?
Our Principles · Corporate information · Jobs and ... Read this and the other Good complaint handling guides alongside the Model complaint handling procedure.
General practice complaint handling: our findings and key areas for ...
The Ombudsman's Principles of Good Complaint Handling and the NHS Complaint ... 28 Parliamentary and Health Service Ombudsman (2008), Principles of Good Complaint ...
doc - Parliamentary and Health Service Ombudsman (PHSO)
So all complaints should be investigated. The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling [and the ...
Complaints and other procedures
This guide is one of the Good complaint handling series, designed to help you meet the NHS Complaint Standards. Read it alongside the Model complaint handling ...
Acting fairly | Parliamentary and Health Service Ombudsman (PHSO)
Principles of Good Complaint Handling · Principles of Good Administration · Corporate information · Jobs and careers · Feedback about our service · Contact us.
A closer look – carrying out the investigation
Ombudsman (PHSO) has published Principles of Good Complaint Handling [and the UKCG. Complaint Standards] to help public bodies when dealing with complaints.
Maintaining momentum: driving improvements in mental health care
Mar 19, 2018 ... In 2009, we published the Ombudsman's. Principles for Good Complaint Handling,17 which set out what organisations should do to manage ...
Being customer focussed | Parliamentary and Health Service ...
Principles of Good Complaint Handling · Principles of Good Administration · Corporate information · Jobs and careers · Feedback about our service · Contact us.