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Making complaints count | Parliamentary and Health Service ...
Our Principles · Corporate information · Jobs and careers · Feedback about ... Good complaint handling. Making complaints count. In 2020 we published Making ...
UKCG Step-by-step guides
These guides provide step-by-step guidance on important aspects of good complaint handling.
Making sure your organisation meets the Complaint Standards
Our Principles · Corporate ... Make sure you, and your colleagues who deal with complaints, are aware of and refer to the good complaint handling guides.
Promoting a just culture
It also sets out what you can do to create a learning culture. This guide is one of the Good complaint handling series, designed to help you meet the NHS ...
New improved guides on good complaint handling for the NHS and ...
May 15, 2024 ... Today we have published new Good complaint handling guides for the NHS in England and UK central government organisations.
Making sure people know how to complain and where to get support
Our Principles · Corporate information · Jobs and ... Read this and the other Good complaint handling guides alongside the Model complaint handling procedure.
Referring people to the Ombudsman
This guide explains how to do that. It is one of the Good complaint handling series, designed to help you meet the NHS Complaint Standards. Read it alongside ...
The role of parent departments: overseeing complaint handling
Our Principles · Corporate information · Jobs and ... Read it alongside the model complaint handling procedure and other Good complaint handling guides.
Identifying a complaint
The Parliamentary and Health Service Ombudsman (PHSO) has published Principles of good complaint handling to help public bodies when dealing with complaints.
Chapter 3 | Parliamentary and Health Service Ombudsman (PHSO)
This should have prompted action in line with the NHS Complaints Regulations and our Principles of Good Complaint Handling. Investigations must be conducted ...